Gorgeous Lee
Neeses,SC
Summary
High-energy employee offering over 5 plus years of customer service experience. Thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail with good interpersonal communication skills. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
8
8
years of professional experience
Work History
Cashier
Kentucky Fried Chicken
Pelham, Alabama
10.2014 - 02.2021
- Answered questions about store policies and addressed customer
- Greeted over 50 customers per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Subway
Helena, Alabama
06.2013 - 10.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bachelor Of Arts - Psychology
South University
Savannah, GASkills
- Critical Thinking
- Professional Telephone Etiquette
- Complex Problem-Solving
- Microsoft Office
- Microsoft Excel
- Detail-Oriented
- Active Listening
- Work Task Prioritization
- Feedback Acceptance
- Guest Inquiries
- Point-of-Sale (POS) Software
- Customer Relations
- Positive Interaction
- Promoting Loyalty
- Billing and Payment Processing
- Speaking Clearly
- Performing Mathematics
- Cooperative Attitude
Timeline
Cashier
Kentucky Fried Chicken
10.2014 - 02.2021
Cashier
Subway
06.2013 - 10.2014
Bachelor Of Arts - Psychology
South University