Gourav Kainth
Old Bridge,NJ
Summary
Retail management professional with relevant experience in driving sales and improving customer experiences. Proven track record in leading teams to exceed targets and adapt to changing demands. Known for collaborative spirit and commitment to achieving results through effective problem-solving and customer relationship skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Floor Leader
JCPenney
12.2023 - Current
- Led sales floor team to exceed daily sales targets and improve customer engagement and drove credit.
- Implemented visual merchandising strategies to enhance store presentation and drive foot traffic.
- Developed and executed staff scheduling to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction rates.
- Worked closely with the Store Manager to develop strategic plans for achieving short-term goals as well as long-term growth objectives within the department or region.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recruited, hired, and trained team .
Style Team Leader
Target – North Brunswick
07.2023 - 12.2023
- Train, support, and mentor sales reps to improve their selling techniques.
- Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support your direct leader in establishing clear goals and expectations and hold team members accountable to expectations.
- Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team member expectations to deliver on our GUEST service model culture.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Create inspiring visual moments by ensuring product is organized, signed correctly and merchandised to support seasonal trends.
Security Manager
Garda World – Maersk / Honeywell / Cognizant
07.2020 - 06.2023
- Patrol the premises of the assigned site to maintain.
- Managing the workflow of your employees, creating team schedules and delegating tasks
- Assessing the work performance of your employees and identifying areas that need improvement
- Ensuring that business goals, deadlines and performance standards are met
- Training and onboarding new hires to make sure they understand their roles
- Setting goals for workers and making sure they comply with the company’s plans and vision
- Recommend new employees to the human resources team based on an assessment of their performance
- Reporting performance records and evaluations to HR and senior management
Education
Bachelor of Business Administration -
Kean University
Union, NJ05.2021
Associate of Business Administration - undefined
Middlesex County College
Edison, NJ06.2019
Skills
- Leadership and Management Skills
- Brand Management Inventory Management Recruiting & Hiring Regulatory Compliance Scheduling Customer Service Orientation Relationship Building Business Operations Process Improvement Time Management Financial Performance Sales and Marketing Client Follow-Up Pricing Resource Allocation & Staffing Safety Standards Performance Management Strategy Development Reporting & Presentation Human Resources Management Loss Prevention Leadership & Training Written Communication Skills Effective Problem-Solving Decision-Making Skills Product and Service Sales Relationship Building Sales Expertise Communication Skills Product Promotions Multi-Tasking Strengths
- Computer Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
- Language Skills
- Fluent in English, Punjabi, Urdu and Hindi
Certification
- Bachelor of Business Administration
- Sora License
Timeline
Sales Floor Leader
JCPenney
12.2023 - Current
Style Team Leader
Target – North Brunswick
07.2023 - 12.2023
Security Manager
Garda World – Maersk / Honeywell / Cognizant
07.2020 - 06.2023
Associate of Business Administration - undefined
Middlesex County College
Bachelor of Business Administration -
Kean University