Regina Farst
Irwindale,CA
Summary
Dynamic sales leader with proven success at BevMo, enhancing customer satisfaction through effective staff training and strategic inventory management. Skilled in team leadership and problem-solving, I consistently drive revenue growth while fostering a collaborative environment. Committed to achieving operational excellence and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Sales Floor Leader
BevMo
04.2022 - Current
- Train and support sales force with closing deals.
- Use Looker and other available tools to generate reports and achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Assisted customers with Product or Service selection through carefully curated questions.
- Increased customer satisfaction through efficient staff training, resulting in enhanced product knowledge and service skills.
- Ensured compliance with company policies by maintaining accurate documentation involving personnel issues such as attendance records or performance evaluations.
- Worked closely with the Store Manager to develop strategic plans for achieving short-term goals as well as long-term growth objectives within the department or region.
- Provided exceptional customer service by addressing concerns promptly, resulting in improved customer loyalty scores.
- Executed store recovery procedures during peak hours to maintain an organized shopping environment for customers at all times.
- Provided ongoing feedback and coaching to employees, promoting personal growth and professional development within the team.
- Coached sales associates on upselling techniques to increase average transaction values and maximize revenue potential.
- Managed inventory effectively to maintain optimal stock levels and prevent loss of revenue due to overstock or out-of-stock situations.
Custom Framing Managerager
Michael's Arts & Crafts Store
06.2018 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments to complete orders within 10 days.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new Framing methods.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing custom Framing orders.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate Of Business Administration - Retail Management
Citrus College
Glendora, CASkills
- Effective leadership
- Keyholder
- Store operations
- Retail staff management
- Staff scheduling
- Inventory
- Visual merchandising
- Delegation
- Teamwork
- Problem-solving abilities
- Customer satisfaction
- Team leadership
Timeline
Sales Floor Leader
BevMo
04.2022 - Current
Custom Framing Managerager
Michael's Arts & Crafts Store
06.2018 - 02.2022
Associate Of Business Administration - Retail Management
Citrus College
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