Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
References
Timeline
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Govens Demeus

Deerfield Beach,FL

Summary

Dedicated customer Service Representative and Warehouse associate with 6+ years of experience resolving customer issues and overseeing daily activities. Adaptable professional recognized by peers for my effective communication and creative thinking skills. Capable of working in a high pace environment while building strong relationship that further benefit the company. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.

Overview

9
9
years of professional experience

Work History

Warehouse Associate/Team Lead

Randstad
Deerfield Beach, FL
05.2020 - Current
  • Receive and count inventory items, then record the data manually or electronically on the computer
  • Check if products FNSKU match
  • Ensure inventories in area of responsibility are accurate
  • Train new Warehouse operatives within area of responsibility
  • Proactively contributes to the team and actively committed to teams' development.

Customer Service Associate

Walgreens
Boynton Beach, FL
05.2015 - 04.2022
  • Engaged customers and patients by greeting them and helping with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes void, returns, rain checks, refunds, and exchanges as needed
  • Recommends items for sale to customer and recommends trade-up and/or companion items.

Warehouse Worker

Amazon DSP
Tamarac, FL
11.2019 - 10.2021

Warehouse Worker Cashier

Publix
Delray Beach, FL
01.2016 - 12.2018
  • Provides premier customer service, including greeting customers and answering their questions
  • Weighs and scans products
  • Accepts payment and provide change when appropriate
  • Assisted with purchases, locating items, and signing up for rewards advice
  • Supporting transactions store policy
  • Sales process
  • Proceed returned items in accordance with to streamline Scanned

Education

Associates of Arts - Business Management and Administration

Palm Beach State College
02.2024

High school Diploma -

Boca Raton Community High School

Skills

  • Excellent communication skill
  • Problem solving
  • Time management
  • Microsoft office (Word, PowerPoint)
  • Language (English, Creole)
  • Cash register
  • Customer service
  • Cash handling
  • Sales
  • Warehouse experience (3 years)
  • Supervising experience
  • Leadership
  • Typing
  • Hospitality
  • Warehouse Safety
  • Pallet Jack Operation

Assessments

  • Attention to detail, Proficient, 12/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Warehouse safety, Proficient, 03/01/22, Using safe practices in a warehouse setting
  • Customer service, Proficient, 03/01/22, Identifying and resolving common customer issues
  • Workplace safety, Proficient, 03/01/21, Using safe practices at work
  • Customer focus & orientation, Proficient, 07/01/21, Responding to customer situations with sensitivity
  • Administrative assistant/receptionist, Proficient, 11/01/21, Using basic scheduling and organizational skills in an office setting
  • Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Delivery driver, Proficient, 04/01/22, Interpreting instructions or signs and solving problems

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Warehouse Associate/Team Lead

Randstad
05.2020 - Current

Warehouse Worker

Amazon DSP
11.2019 - 10.2021

Warehouse Worker Cashier

Publix
01.2016 - 12.2018

Customer Service Associate

Walgreens
05.2015 - 04.2022

Associates of Arts - Business Management and Administration

Palm Beach State College

High school Diploma -

Boca Raton Community High School
Govens Demeus