Gowthaman Mohan
Apex,NC
Summary
Results-oriented Data Analysis and Reporting Manager with over 16 years of experience in Health Insurance and Manufacturing sectors. Led diverse teams of up to 50 members to ensure timely delivery of reports and managed clinical data support operations. Skilled in Data analysis, SQL query optimization, and Dashboard and report creation with a strong foundation in both Agile and Waterfall methodologies. Expertise in facilitating UAT, conducting impact and gap analysis, and supporting vendor management and change management processes.
Overview
21
21
years of professional experience
Work History
Data Analyst/Agile Product Owner
Cigna
Bloomfield, CT
04.2023 - 07.2023
- Act as the main point of contact for Technical Product Owners (TPO) on business applications, products, or client requests.
- Help develop and implement business/technical requirements from concept to launch and oversee projects.
- Created collaborative wireframes, user personas, and design systems in Figma to align cross-functional teams and accelerate the product development lifecycle.
- Developed dashboards to monitor key performance indicators and operational efficiency.
- Leveraged SQL queries to extract, transform and load data into databases.
- Analyzed large datasets to identify trends and patterns for strategic decision-making.
- Developed data visualizations to communicate insights effectively to stakeholders.
Data Measurement Analysis and Reporting Manager
Cigna
Bloomfield, CT
12.2015 - 06.2022
- Manage a team of 50+ members on a day-to-day basis to make sure Client report deliveries are meeting SLAs without any quality issues.
- Facilitated communication between business requesters and the delivery team for critical reporting requests.
- On-demand basis, work with business to manage and prioritize the backlog.
- Created Interactive Power BI dashboards related to Eligibility, Biometric, Lab, Health Risk Assessment, Activity, Medical claim and Pharmacy claim feeds to visualize complex data sets.
- Developed and maintained data analysis reports using SQL to identify trends, patterns for strategic planning.
- Provided coaching and guidance on report writing to team members.
- Implemented changes to improve the quality of reporting processes.
- Oversaw vendor team monitoring clinical data feed loads and addressing ServiceNow tickets related to file loads.
- Led cross-functional teams to streamline delivery processes.
- Interpreted results of analyses and generated actionable recommendations based on findings.
Sr. Business Analyst
Cigna
Bloomfield, CT
12.2013 - 12.2015
- Gathered, analyzed, and documented business requirements through BRD/FRD creation and stakeholder collaboration sessions including interviews, workshops, JAD sessions, and document analysis.
- Collaborated with product owners, SMEs, project managers, and development teams to translate epics into user stories and define requirements for dashboards, client reports, and system enhancements.
- Reviewed and validated Tableau dashboards/reports to ensure data accuracy, reporting quality, and alignment with business requirements.
- Managed change requests, coordinated UI mockups and approvals, and supported UAT/SIT activities to ensure successful delivery and user satisfaction
Business Systems Analyst
VLink Inc
Bloomfield, CT
10.2012 - 12.2013
- Acted as a liaison between business users and development teams to align project goals and requirements.
- Conducted requirement workshops and documented requirements in BRD and FRD.
- Created UML and workflow diagrams using MS Visio.
- Collaborated with the UI team on mockups and obtained business user approvals.
- Facilitated UAT and reviewed system integration testing results to ensure requirements were met and feedback was incorporated.
Project Leader
Caresoft Global Inc
Paris, IL
01.2007 - 03.2009
- Ensured timely delivery of client reports by coordinating with business stakeholders and offshore teams.
- Gathered, analyzed, and documented business and functional requirements, including BRDs, SRS, and use cases.
- Validated system functionality, communicated project risks/status, and collaborated with cross-functional teams to support delivery objectives.
- Reviewed test plans and supported UAT to ensure quality and alignment with business requirements.
Business Analyst
Thermak Air Technologist
Erode, India
08.2005 - 12.2006
- Collaborated with clients to gather and clarify business requirements.
- Analyzed and documented requirements in BRD, FSD, and FRD documents.
- Used workshops, brainstorming sessions, questionnaires, and document analysis for requirement gathering.
- Worked with data analysts to create reports that supported business decisions and improved efficiency.
Data Analyst
Sakthi Auto Components Ltd
Coimbatore, India
11.2002 - 07.2005
- Collaborated daily with developers, testing teams, and business stakeholders to support project goals.
- Performed data analysis using SQL queries to support business decisions.
- Developed reports and identified opportunities to improve efficiency.
Education
Masters - Management of Technology
Fairfield University
USABachelor of Engineering -
Madras University
IndiaSkills
- Agile and Waterfall Methodologies
- ServiceNow, HPSM
- JIRA, Rally
- Confluence & SharePoint
- Power BI
- SQL analysis & reports
- Oracle 11g & Toad Data Point 42
- MS Access
- MS Word, Excel, PowerPoint
- MS Visio, Project
- Tableau 20204
- PHI & HIPAA compliance
- Privacy & Security rules
- Figma
Personal Information
Timeline
Data Analyst/Agile Product Owner
Cigna
04.2023 - 07.2023
Data Measurement Analysis and Reporting Manager
Cigna
12.2015 - 06.2022
Sr. Business Analyst
Cigna
12.2013 - 12.2015
Business Systems Analyst
VLink Inc
10.2012 - 12.2013
Project Leader
Caresoft Global Inc
01.2007 - 03.2009
Business Analyst
Thermak Air Technologist
08.2005 - 12.2006
Data Analyst
Sakthi Auto Components Ltd
11.2002 - 07.2005
Masters - Management of Technology
Fairfield University
Bachelor of Engineering -
Madras University