Grabiel Rivera
Toms River,New Jersey
Summary
Proven leader with extensive experience in supervising operations and managing teams at Miller Environmental Group. Excelled in dispatch operations and DOT compliance, enhancing team productivity and customer satisfaction. Skilled in conflict resolution and maintaining recordkeeping, demonstrating a strong blend of analytical and interpersonal abilities. Achieved significant improvements in operational efficiency and safety compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor
Miller Environmental Group
04.2023 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Operations/Dispatch Manager
ACV Environmental Services
10.2019 - 06.2022
- Oversees implementation of Corporate Safety policies to ensure compliance with OSHA
- Assigning, tracking and submitting Purchase Orders per Job number.
- Ensure vehicles are up to date with registration, insurance permits, decals and inspections.
- Maintain DOT Compliance with JJ Keller compliance company
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
- Answered over 50 calls day while responding to customer emails
- Assisted in resolving customer complaints and grievances
- Trained new employees on proper protocols and customer service standards.
Supervisor
PSC Industrial Outsourcing
01.2016 - 10.2019
- Responsible for two or more crews depending on assigned job/task by planning, leading, organizing and coordinating daily operations from start up to completion
- These services include, but are not limited to, emergency response for chemical spills, oil spills, Industrial cleanups, reconducting cable pulls,etc
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Maintained compliance with OSHA, company policies, objectives, and communication goals
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Conducted routine inspections to check quality and compliance with established specifications
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Conductor/Helper
Watco
12.2014 - 01.2016
- Control and coordinate train's movement while switching railcars in yard to facilitate unloading 80 railcars in safe and efficient manner with in 48hrs.
- Turns hand brake wheel or ratchet type brake and tie handbrakes
- Observes track to detect obstructions which can cause derailment.
- Connects air hose to cars when making up trains by bending and applying force
- Open and close rail cars using pipe wrench to connect/disconnect elbows and hoses
- Report any spills or at risk conditions to Crew Leader no matter how minor
- Inspect locomotive before operating to verify specified fuel, sand, water, and other supplies and after to detect any damaged or defective on moving parts of locomotive.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies
- Performed daily inspections on switches
Foreman
Clean Venture/Cycle Chem
08.2004 - 11.2014
- Responsible for 3 man subsurface crew cleaning out various underground structures in all 5 Boroughs of New York City
- Providing variety of environmental services to Con. Edison of New York
- These services include, but are not limited to, emergency response for chemical and oil spills on land and water; subsurface structure clean outs, routine Flush Truck facility pit and flocculation tank clean outs has well as soil excavations from feeder line in construction sites
- Was also responsible for proper manifesting of all waste generated at various sites has well as answering emergency spill calls, delegating responsibilities, and overseeing employees under to ensure appropriate equipment needed and use.
- Established and enforced all OSHA safety regulations, procedures and standards for construction and extraction workers.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Education
GED -
NCC-Adult Learning Center
Newark, NJ06.1995
Skills
- Inquiry Requests
- Employee Performance Reviews
- Dispatch Operations
- Status Updates
- DOT Compliance
- Maintenance Recordkeeping
Certification
Hazardous Waste/Emergency Response Training
OSHA 40 hour 29 CFR 1910.120
Hazardous Materials OSHA 8 hour refresher 29 CFR 1910.120 Confined Space Training
Seminar OSHA 29 CFR 1910.146
Hazard Communications (HAZCOM) 29 CFR 1910.120
HAZWOPER Training OSHA 29 CFR 1910.120
Hazardous Materials 181-126f USDOT 49 CFR Subpart H
U.S. DOT Hazardous Materials Training HM-215
Benzene & H2S Awareness
Timeline
Supervisor
Miller Environmental Group
04.2023 - Current
Operations/Dispatch Manager
ACV Environmental Services
10.2019 - 06.2022
Supervisor
PSC Industrial Outsourcing
01.2016 - 10.2019
Conductor/Helper
Watco
12.2014 - 01.2016
Foreman
Clean Venture/Cycle Chem
08.2004 - 11.2014
GED -
NCC-Adult Learning Center