Description

Under general supervision, coordinates and implements the Library's volunteer program, including recruiting, training, and recognizing/rewarding volunteers for four library branches; develops and implements methods to sustain volunteer participation; maintains volunteer records; performs complex paraprofessional library work; provides general information and assistance to the public; participates in the activities of a specialized library function; and performs related work as required.

Essential Functions

* Plans, oversees, coordinates, and implements the Library's volunteer program.
* Recruits, interviews, tests, and selects each volunteer applicant thoroughly and assesses knowledge, skills, and abilities before acceptance into the program; receives volunteer applications and maintains a file of all applications; handles all necessary correspondence with applicants in a timely manner.
* Determines which function each volunteer is best suited for based on appropriate assessments and department needs; schedules volunteers to meet the needs of each branch while maximizing volunteer job satisfaction and fulfillment.
* Ensures all volunteers are informed about department programs, services, and activities and that Library staff is informed about the volunteer program.
* Works with staff to identify opportunities for volunteer support and to develop new volunteer positions and programs; establishes and maintains a listing of the volunteer positions for each branch or program, including the desired number of volunteers for each position.
* Works with branch managers and supervisors to write and maintain accurate position descriptions for the volunteer positions at each branch, including the required work schedule and time commitment for each position.
* Identifies and implements ways to recruit new volunteers through community outreach, public relations programs, volunteer recruiting fairs, local volunteer agencies and organizations, and other service organizations.
* Plans, directs, and organizes orientation for new volunteers; coordinates on-the-job and other required training between volunteers and staff.
* Performs daily coordination of volunteers, holds meetings, and gets feedback from volunteers regarding job satisfaction; designs and implements volunteer recognition programs.
* Assists branch managers and supervisors in addressing performance deficiencies and issues by providing additional training, reassigning the volunteer, or terminating the assignment.
* Develops and maintains information and outreach materials, including brochures, presentations, information packets, flyers, guides, social media campaigns, and other documents.
* Prepares and maintains accurate and complete records of the work performed; establishes key performance indicators (KPIs) for the program including measures and targets; and prepares clear and concise reports to monitor the success of the volunteer program; creates related written materials.
* Interprets and applies library policies and procedures.
* Establishes and maintains effective customer service for library patrons.
* Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the division.
* Participates in community events and outreach activities.
* May exercise functional and technical supervision over assigned library clerical, part-time, and volunteer personnel.
* Performs other duties as assigned.

Minimum Qualifications & Special Requirements

Bachelor's Degree in Management, Marketing, Public Administration or related field, and three years' experience coordinating volunteer programs and/or supervision of volunteers.

Knowledge of:

Principles, practices, and methods of administering and coordinating a volunteer program

Principles, practices and techniques of public relations, community outreach and service promotion, various community, business, academic, and social organizations' resources in the field of volunteerism

Skill in:

Computer operation and applicable software

Effective interviewing and public speaking techniques

Research and data analysis methods and techniques

Organizing and developing volunteer work or project schedules

Ability to:

Plan, organize, implement and coordinate a community and/or organizational-based volunteer program or project

Work a flexible schedule including weekends and evenings

Establish rapport with people of various ethnic and socio-economic backgrounds

Maintain confidentiality

Communicate effectively both orally and in writing with potential volunteers, employees, and the general public

Establish and maintain effective working relationships with volunteers, city departments, community service agencies, private business, elected officials and the public

Be able and resourceful in navigating complex situations that arise in the scheduling and delivery of events and negotiating conflicts between staff, volunteers and the general public

Respond promptly to volunteer needs, requests for service and assistance

Prioritizes activities to meet the requirements of the position and the goals of the library

Participates in meetings

Direct, supervise, and assign work to volunteers

Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying.

Special Requirements

Valid Arizona driver's license

Physical Requirements

WORKING CONDITIONS:

Office Environment

FLSA STATUS:

Non-Exempt

Library Volunteer Coordinator

Social and Human Service Assistants (21-1093.00)

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