Grace Arabian
Healdsburg,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Conceirge
Seghesio Family Vineyards
Healdsburg, CA
11.2024 - 06.2025
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated vineyard tours, educating guests on wine production and history.
- Assisted in event planning, ensuring seamless execution of private functions and tastings.
- Managed reservations and inquiries, maintaining an organized schedule for visitors.
- Resolved guest concerns promptly, fostering positive relationships and repeat visits.
- Trained new staff on operational procedures and customer interaction techniques.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Hospitality Manager
Trading Post Restaurant
Cloverdale , CA
09.2016 - Current
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Cashier
CVS Health
Cloverdale, CA
03.2016 - 09.2016
Server
Zini's Diner
Cloverdale, CA
11.2014 - 02.2016
Education
High School Diploma -
Ukiah Adult School
Ukiah, CA12.2015
Bachelor of Arts - Fine Arts
Academy Of Art University
San Francisco, CA01.2025
Skills
- New hire training
- Superior organizational skills
- Customer service expert
- Marketing
- Strategic planning and analysis
- Reservations management
- Guest accommodations
- Vendor interaction
- Policy and procedure adherence
- Guest experiences
- Excellent work ethic
Timeline
Conceirge
Seghesio Family Vineyards
11.2024 - 06.2025
Hospitality Manager
Trading Post Restaurant
09.2016 - Current
Cashier
CVS Health
03.2016 - 09.2016
Server
Zini's Diner
11.2014 - 02.2016
High School Diploma -
Ukiah Adult School
Bachelor of Arts - Fine Arts
Academy Of Art University