Medo Kolenovic
New York
Summary
Dedicated professional with a strong work ethic, delivering exceptional customer service and enhancing resident satisfaction. Proven ability to multitask effectively while maintaining safety standards.
Overview
3
3
years of professional experience
Work History
Conceirge
First Services Residential
30 Riverside Boulevard, NY
10.2024 - Current
- Provided exceptional customer service to residents, addressing inquiries and resolving issues promptly.
- Coordinated access for guests and service providers, ensuring security and compliance with community protocols.
- Assisted residents in navigating amenities and services, enhancing overall resident satisfaction and experience.
- Maintained accurate records of resident requests and feedback, contributing to continuous improvement initiatives.
- Collaborated with maintenance teams to schedule repairs, ensuring timely responses to resident needs.
- Managed & maintained, building incoming and outgoing deliveries via building link.
Handyman / Porter
Halstead Management
137 East 66 Street, NY
05.2023 - 10.2024
- Performed routine maintenance and repairs on plumbing, electrical systems, and general fixtures.
- Assisted in the installation of appliances and fixtures to ensure functionality and compliance with safety standards.
- Conducted regular inspections to identify repair needs and prevent potential issues for residential properties.
- Collaborated with property management to address tenant maintenance requests efficiently and effectively.
- Trained new team members on safety protocols and best practices for maintenance tasks.
- Developed streamlined processes for repair workflows, enhancing response time to service requests.
Doorman/Front Desk Concierge
CIM Group
165 East 66 Street, NY
05.2023 - 06.2024
- Assisted residents with inquiries and provided exceptional customer service.
- Conducted regular inspections of premises to maintain cleanliness and safety standards.
- Maintained accurate logs of visitor entries and deliveries for security purposes.
- Collaborated with maintenance staff to report issues and facilitate timely repairs.
- Trained new doormen on operational procedures and customer service expectations.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
Security Officer
PTL Events
New York, NY
09.2023 - 10.2024
- Monitored premises to ensure safety of employees and visitors.
- Conducted regular patrols, identifying and addressing security vulnerabilities.
- Responded promptly to incidents, maintaining calm and order during emergencies.
- Assisted in training new staff on security protocols and emergency procedures.
Education
High School Diploma -
Aviation Career & Technical Education High School
45-30 36th St Long Island City, NY 11101Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Team player mentality
- Door installation
- HVAC maintenance
- Cabinet assembly
- Flooring installation
- Gutter cleaning
- Plumbing proficiency
- Electrical
Languages
English
Native or Bilingual
Albanian
Full Professional
Bosnian
Full Professional
Timeline
Conceirge
First Services Residential
10.2024 - Current
Security Officer
PTL Events
09.2023 - 10.2024
Handyman / Porter
Halstead Management
05.2023 - 10.2024
Doorman/Front Desk Concierge
CIM Group
05.2023 - 06.2024
High School Diploma -
Aviation Career & Technical Education High School