Grace Barbettini
Austin
Summary
Detail oriented and enthusiastic about new ideas in regards to improving operations, team building, engagement with the community as well as with customers. Food safety understanding. Interest in finding ways to become more efficient spatially, as a whole and individually. Enjoys customer interactions and helping others better their skills, express their voice and see things from new perspectives. Values intentionality, one on one interactions and planning ahead.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista
Desnudo Coffee, LLC
Austin
08.2024 - Current
- Prepared high-quality espresso beverages using commercial machines and tools.
- Delivered excellent customer service by engaging with patrons and taking orders.
- Maintained cleanliness and organization of the coffee shop environment.
- Assisted in training new baristas on beverage preparation and shop protocols.
- Monitored inventory levels and restocked supplies as needed for daily operations.
- Collaborated with team members to ensure smooth workflow during busy hours.
Server Assistant/Host
Suerte, LLC
Austin
07.2023 - Current
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted in training new server assistants on job responsibilities and procedures.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Responded promptly to requests from servers or other staff members.
- Maintained cleanliness of dining area by wiping down tables after each seating.
Assistant Shop Manager
Redeemer Small Batch, LLC
Austin
12.2022 - 09.2023
- Managing cash register and cash handling
- Restocking and facing products using FIFO
- Accepting and verifying deliveries
- Cleaning and organizing the shop
- Executing open and close checklists
- Filling out online orders and shipment
Shift Lead Barista/Lead Line Cook
Try Hard Coffee, LLC
Austin
07.2021 - 05.2023
- Handled making house coffee, tea, slow pours and running POS efficiently, while maintaining camaraderie with customers.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Interim Manager
Merit Coffee, LLC
Austin
01.2020 - 07.2021
- Helped maintain shift flow and prioritize sanitizing procedures for Covid-19
- Completed bank runs, handled invoicing and ordering for cafe
- Assisted in month end inventory and team training.
Cafe Manager
Merit Coffee, LLC
San Antonio
09.2018 - 12.2019
- Helped train workers in every position, including coffee skills, promotions from barista to lead and lead to assistant manager, money handling, cleaning roles and operational duties
- Has handled customer issues to provide full resolutions and promote loyalty
- Supervised 14 employees in establishment, helping to maintain a positive and productive atmosphere to enhance employee experience
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or Holidays.
Assistant Manager
Merit Coffee, LLC
San Antonio
01.2017 - 08.2018
Barista
Barista, Merit Coffee, LLC
San Antonio
11.2014 - 01.2018
- Handled making house coffee, tea, slow pours and running POS efficiently, while maintaining camaraderie with customers., Duties such as deposit and invoicing, coffee ordering, pastry ordering along with other vendor orders and quality control inside the shop.
Education
High School Diploma -
San Antonio, TXCertification
- Food Service Manager Certification
- TABC
Timeline
Barista
Desnudo Coffee, LLC
08.2024 - Current
Server Assistant/Host
Suerte, LLC
07.2023 - Current
Assistant Shop Manager
Redeemer Small Batch, LLC
12.2022 - 09.2023
Shift Lead Barista/Lead Line Cook
Try Hard Coffee, LLC
07.2021 - 05.2023
Interim Manager
Merit Coffee, LLC
01.2020 - 07.2021
Cafe Manager
Merit Coffee, LLC
09.2018 - 12.2019
Assistant Manager
Merit Coffee, LLC
01.2017 - 08.2018
Barista
Barista, Merit Coffee, LLC
11.2014 - 01.2018