Grace Barcum
Toledo,OH
Summary
Offering a solid foundation in customer service and personal care, eager to learn and develop in the beauty industry. Professional with a strong background in providing high-quality waxing services, prepared to deliver exceptional client experiences. Extremely passionate about beauty and wellness and excited to continue expanding my practice by diving further into skincare.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waxing Specialist
European Wax Center
04.2022 - 10.2024
- Ensured high-quality treatments with thorough knowledge of various waxing techniques and skin types.
- Demonstrated thorough knowledge of all salon products and services.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Maintained regular client list and successfully handled walk-in customers.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Developed loyal following of clients by providing high-quality services.
- Contributed to increased salon revenue by cross-selling additional services and retail products during appointments.
- Worked effectively in fast-paced environments.
- Worked independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Cirilla's
06.2021 - 04.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Education
Diploma - Esthetics
Summit Salon Academy
Perrysburg, OH12-2021
Skills
- Strong customer service
- Patience and empathy
- Analytical thinking
- Brazilian bikini wax trained
- High-frequency machine use
- Multitasking and organization
- Retail sales
- Eyebrow shaping and tinting
- Relaxation techniques
Certification
- Licensed Advanced Esthetician - Ohio Board of Cosmetology.
Timeline
Waxing Specialist
European Wax Center
04.2022 - 10.2024
Sales Associate
Cirilla's
06.2021 - 04.2023
Diploma - Esthetics
Summit Salon Academy
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