Grace Bassily
New Port Richey,Egypt
Summary
I am a passionate personality experienced in multitasking and problem solver. Proactive and caring worker with many years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
11
11
years of professional experience
Work History
Bilingual Customer Support Representative
Concept Wholesale For Iphones
05.2023 - Current
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to satisfy clients needs and expectations.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
French Language Teacher (Private)
Online Via Zoom
01.2018 - Current
- Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.
- Provided homework assistance using specific curriculum and materials.
- Led online language classes for beginner, intermediate and advanced students.
- Facilitated small groups of French students to improve conversational skills.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
Family Babysitter
Babysitting Service
05.2022 - 04.2023
- Managed day-to-day operation of home to comply with regulations and standards.
- Administered medications, following strict instructions from parents and medical labels.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
- Prepared healthy, age-appropriate snacks and meals.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted older kids with homework assignments, school projects, daily hygiene and living chores.
- Played games, worked on puzzles, and read books to young children.
Administrative Assistant Manager
Metropolitan American School
09.2020 - 10.2021
- Writing reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Uploading all the school's news through the social media.
- Scheduled office meetings, conference calls and appointments for staff teams and head of departments.
- Created and maintained databases and timetables to track and record parents data.
- Managed email correspondence and handled incoming and outgoing mail and faxes.
Assistant Teacher for Y-1
Canadian International School Of Egypt
09.2019 - 06.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Supervised recess, lunch and daily student intake and dismissal.
- Provided one-on-one and group-based learning support focused on student progress.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
Grade 4 French Teacher
British International Modern School, Maadi
08.2017 - 08.2019
- Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
- Integrated technology and multimedia tools into lessons to enhance student learning.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Assessed student progress by administering tests and evaluating results.
- Kept classroom clean, organized, and safe for students and visitors.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
Translator and Interpreter
Refugee Education Center
11.2016 - 01.2017
- Volunteer for the families, the Arab Refugees camps at Stuttgart, Germany
- Provided verbal summaries of non-English documents for immediate use.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Translated documents from Arabic to English.
Sunday School Teacher Volunteer
Episcopal Cathedral
06.2012 - 08.2012
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Encouraged class participation to build student confidence.
- Assisted with organizing religious activities and services.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
Education
Early Childhood Course -
The American University of Cairo
2020
Bachelor Degree - French Department
Faculty of Arts And Literature
Cairo University08.2016
Certificate Course - Counseling
Bless Fellowship For Learning Life Development
06.2015
French High School - French
La Mère De Dieu
Cairo, Egypt2011
Skills
- Leadership management
- Ability to Multitask
- Ability to work in a Team
- Ability to work Under pressure
Interpersonal Skills :
- Communication Skills
- Emotional Support
- Creative Issue Resolution and Thinking
- Organization and Recordkeeping
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Bilingual Customer Support Representative
Concept Wholesale For Iphones
05.2023 - Current
Family Babysitter
Babysitting Service
05.2022 - 04.2023
Administrative Assistant Manager
Metropolitan American School
09.2020 - 10.2021
Assistant Teacher for Y-1
Canadian International School Of Egypt
09.2019 - 06.2020
French Language Teacher (Private)
Online Via Zoom
01.2018 - Current
Grade 4 French Teacher
British International Modern School, Maadi
08.2017 - 08.2019
Translator and Interpreter
Refugee Education Center
11.2016 - 01.2017
Sunday School Teacher Volunteer
Episcopal Cathedral
06.2012 - 08.2012
Early Childhood Course -
The American University of Cairo
Bachelor Degree - French Department
Faculty of Arts And Literature
Certificate Course - Counseling
Bless Fellowship For Learning Life Development
French High School - French
La Mère De Dieu
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