Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Grace Bazika Zobela

Kinshasa,Congo DRC

Summary

I am a motivated and adaptable professional with a strong academic background in sociology (B.A., University of Chester), a great expert in customer service and complementary training in psychology, giving me a solid understanding of human behaviour, social systems, and community dynamics. My studies and work experiences have strengthened my analytical, research, and interpersonal skills, which I apply effectively in both social impact and professional environments. In addition, I hold a certificate in digital marketing, equipping me with valuable skills in communication, online branding, and outreach strategies that allow me to connect effectively with diverse audiences. This combination of social sciences expertise and digital skills enables me to bridge human-centered insights with modern communication tools. My psychology background allows me to analyse consumer behaviour and engagement patterns, while my sociology degree strengthens my ability to interpret cultural and social dynamics—essential tools for influencers, digital marketing and communication strategies. I am passionate about supporting influencer campaigns, brand collaborations, and community engagement projects that drive growth and visibility. With strong interpersonal skills, adaptability, and creativity, I will bring value to organizations seeking to thrive in today’s digital landscape, to the best of my abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ASSOCIATE CONSULTANT —

Tk Maxx
Chester , England
04.2022 - 06.2023
  • Assisted customers with inquiries and provided product information.

HOSPITALITY AND CUSTOMER SERVICE ASSISTANT

Waitrose
Manchester, England
01.2020 - 02.2023
  • Trained new staff on customer service best practices and procedures.

Education

Certification in Digital Marketing - Community manager and Chef the Projet Digital training

Digital School, Kubo Hub
Kinshasa, DRC
08-2025

SOCIOLOGY AND POLITICAL SCIENCE -

University of Chester
Chester, England
11.2023

DIPLOMA IN SOCIAL AND COMMUNITY WORK -

The Manchester College
Manchester, England
01.2020

GCSE English -

The Manchester College
St john, Lancashire, England
06.2019

Academic Writing Skills and Learning Effectively - Safeguarding Children and Adults in Introduction to Social Sciences Sociology and Psychology

Tameside College
Ashton, Lyne, Manchester
01.2019

DIPLOMA IN TRAVEL AND TOURISM -

Tameside College
Ashton, Lyne
01.2018

Skills

  • Communication & Persuasion
  • Consumer Behavior Analysis
  • Data Analysis & Insights
  • Social Media Strategy
  • Psychological Insights for User Experience (UX)
  • Campaign Strategy & Execution
  • Critical Thinking & Problem Solving

Certification

  • Understanding Adverse Childhood Experiences, Wirral Met College, 01/01/24
  • Ascentis Level 1 Award in Understanding Safeguarding for work, Education and Life, Cheshire College South and West, 01/01/24
  • Enhanced Certificate of (DBS) Disclosure & Barring Services in the United Kingdom, 01/01/24
  • General Certificate of Secondary Education Full Course of English Languages Grade (5), The Manchester College, Shena Simon Campus, 01/01/20

References

Available upon request

Languages

  • English, Professional/Fluent
  • French, Fluent
  • Lingala, Fluent

Timeline

ASSOCIATE CONSULTANT —

Tk Maxx
04.2022 - 06.2023

HOSPITALITY AND CUSTOMER SERVICE ASSISTANT

Waitrose
01.2020 - 02.2023

Certification in Digital Marketing - Community manager and Chef the Projet Digital training

Digital School, Kubo Hub

SOCIOLOGY AND POLITICAL SCIENCE -

University of Chester

DIPLOMA IN SOCIAL AND COMMUNITY WORK -

The Manchester College

GCSE English -

The Manchester College

Academic Writing Skills and Learning Effectively - Safeguarding Children and Adults in Introduction to Social Sciences Sociology and Psychology

Tameside College

DIPLOMA IN TRAVEL AND TOURISM -

Tameside College