Grace Beeba
Columbus,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reception Manager
Casey's Village Auto
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept records in CRM to maintain customer data.
Closing Expert
Target
05.2022 - 02.2023
- Trained to clean up spills containing biohazardous material.
- Coordinated daily closing activity to fulfill team responsibility for meeting and exceeding customer closing expectations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Applied effective time management techniques to meet tight deadlines
Office Manager
Village Auto Care
06.2020 - 08.2022
- Collaborate with vendors to ensure all parts and products are purchased in an efficient and timely manner
- Engage with customers to provide concise quotes for car repairs
- Handle money to accurately process invoice payments
- Communicate with technicians to ensure quality work
- Pay the company bills in a timely manner
Grill Cook
Bob Evans
11.2018 - 08.2019
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Provided support to crew members through all facets of food preparation and delivery.
- Trained for both opening and closing duties
- Worked back-to-back closing and then opening shifts.
Line Cook
Pizza Cucinova
09.2017 - 07.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cashier
Kroger
01.2017 - 08.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH05.2023
Some College (No Degree) - Molecular Genetics
University of Rochester
Rochester, NYMedical Laboratory Technician Assistant Certificate - MLT
Columbus State Community College
Columbus, OH05.2018
High School Diploma -
Westerville North High School
Westerville, OH05.2019
Skills
- Electronic Filing System
- Customer Service
- Comfort with Technology and Databases
- POS Systems Expertise
- Stocking and Replenishing
- Professional Telephone Demeanor
- Multi-Line Telephone Operation
- Records Preparation
Certification
- First Aid/CPR Certified
- MLA - Medical Laboratory Assistant Certified
Volunteer
- Meals on Wheels - Delivering hot and cold meals to elderly individuals in Columbus Ohio and the surrounding cities.
- Learning Extension Center - Worked with a kindergartner as she transitions into online school during the COVID-19 pandemic.
- St. Ann's - Stocked the shelves in patient's rooms at the St Ann's emergency department. Assisted nurses in flipping rooms.
- Serve the City - Outreach to the community providing people in need with support and care.
- Vacation Bible School - Helped prepare snacks for 100+ children each day for a week each summer.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Reception Manager
Casey's Village Auto
02.2023 - Current
Closing Expert
Target
05.2022 - 02.2023
Office Manager
Village Auto Care
06.2020 - 08.2022
Grill Cook
Bob Evans
11.2018 - 08.2019
Line Cook
Pizza Cucinova
09.2017 - 07.2019
Cashier
Kroger
01.2017 - 08.2017
Bachelor of Science - Social Work
The Ohio State University
Some College (No Degree) - Molecular Genetics
University of Rochester
Medical Laboratory Technician Assistant Certificate - MLT
Columbus State Community College
High School Diploma -
Westerville North High School
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