GRACE (GRAY) BERRES
Ankeny
Summary
Customer-focused and self-starting professional with a strong track record in delivering exceptional client service. Energetic, hardworking, and a rule follower, possesses excellent communication skills to effectively engage with individuals from diverse backgrounds. Thrives in collaborative environments and enjoys working alongside others to achieve common goals. Has a reputation for being responsible and reliable, consistently upholding the highest standards of professionalism.
Overview
7
7
years of professional experience
Work History
Swim Intructor
Foss Swim School
04.2024 - Current
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
Sales Associate
The Shine Shop Car Wash
08.2023 - 02.2024
- Vehicle Prepping: Prepare vehicles for the wash process by removing any loose items, checking for any special instructions from customers, and ensuring that windows and doors are properly closed
- Operating Equipment: Operate car wash equipment, such as conveyor belts, brushes, and water jets, to clean vehicles efficiently and effectively
- Customer Service: Interact with customers, provide information about services, and address any concerns or questions
- This may involve handling cash transactions and processing payments
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bear Builder
Build-A-Bear MOA
02.2023 - 07.2023
- Demonstrated knowledge of Build-A-Bear's products, including different types of stuffed animals, clothing, and accessories
- Practiced effective communication skills, both with customers and coworkers, emphasizing the ability to work in a team-oriented environment
- Worked with different nationalities
- Consistently presented a friendly and approachable demeanor, which contributed to a welcoming in-store atmosphere
- Able to meet and exceed in sales roles such as persuading customers to purchase store gift cards and additional merchandise
- Worked independently entertaining and serving customers of all different ages
- Handled cash transactions accurately and efficiently to facilitate smooth store operations.
- Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
Barista
Starbucks
09.2022 - 01.2023
- Acted with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission
- Contributed to a positive team environment by identifying and communicating changes in partner morale and performance to the store manager
- Performed multiple duties during the day which included customer connections at the drive-through, and the cash register
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Book Processor
Mackin
05.2022 - 09.2022
- Continually refined personal time management skills, leading to increased individual productivity levels without sacrificing accuracy or attention to detail.
- Reduced errors in book processing by implementing quality control measures and thorough inspections.
- Contributed to positive work environment by maintaining open communication channels with team members and supervisor.
- Increased book processing efficiency by implementing a streamlined sorting system.
- Made sure that products were produced on time and are of good quality.
- Collaborated with other departments to optimize production workflows.
Barista
Barnes & Noble Cafe
05.2021 - 01.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales Associate
Maurices
05.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Swim instructor
Wise Swim School
08.2020 - 01.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Fostered culture of continuous improvement, encouraging feedback from students and parents to enhance swim program.
- Adapted classes to meet needs of participants with varying swim levels.
- Developed and implemented engaging lesson plans to enhance students' understanding of swimming techniques.
- Implemented new and creative exercise routines to keep kids motivated.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
Swim Instructor
District 196 Community Education
02.2018 - 08.2020
- Adapted teaching strategies to match developmental age and abilities of students.
- Organized and implemented effective teaching strategies for students as young as 3 years old.
- Maintained open communications with parents and guardians to keep everyone informed about schedules, administrative requirements and class updates.
- Cleaned and organized pool area, locker rooms and other common spaces each day.
- Delivered water safety courses for young children and guardians, helping dramatically reduce critical incidents.
Education
Mortuary Science
DMACC
2006 S Ankeny Blvd, Ankeny, IA 5002305-2027
High School Diploma -
Rosemount High School
3335 142nd St W, Rosemount, MN 5506806-2022
High School Diploma -
SES, School of Environmental Studies/Zoo School
12155 Johnny Cake Ridge Rd, Apple Valley, MN 5512401.2022
Skills
- Customer Relations
- Empathetic Communication
- Child Monitoring
- Adaptability and dependability
- Creative thinking
- Friendly, positive attitude
Pronouns
SHE/HER
Honors And Distinctions
- Swam for Riptide Swim Team for six years.
- Freshman year earned Varsity letter and became a swim instructor through District 196.
- Sophomore year earned my Bar in swimming.
- I am dyslexic and learn by doing (hands-on).
Timeline
Swim Intructor
Foss Swim School
04.2024 - Current
Sales Associate
The Shine Shop Car Wash
08.2023 - 02.2024
Bear Builder
Build-A-Bear MOA
02.2023 - 07.2023
Barista
Starbucks
09.2022 - 01.2023
Book Processor
Mackin
05.2022 - 09.2022
Barista
Barnes & Noble Cafe
05.2021 - 01.2022
Sales Associate
Maurices
05.2021 - 08.2021
Swim instructor
Wise Swim School
08.2020 - 01.2021
Swim Instructor
District 196 Community Education
02.2018 - 08.2020
Mortuary Science
DMACC
High School Diploma -
Rosemount High School
High School Diploma -
SES, School of Environmental Studies/Zoo School
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