Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Grace Best

Champaign,IL

Summary

Dynamic and dedicated professional with a strong background in customer service at Arrowhead Country Club. Proven ability to engage guests and resolve conflicts effectively, ensuring a positive experience. Skilled in effective communication and team collaboration, consistently delivering high-quality service in fast-paced environments. Committed to fostering relationships and enhancing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Cafe Worker

Arrowhead Country Club
Edelstein, IL
07.2022 - Current
  • Engaged customers warmly while taking orders to foster a positive business image.
  • Processed payments, managed credit card transactions, and issued accurate change and receipts.
  • Assembled and served meals tailored to individual guest specifications.
  • Trained new food service personnel to ensure high productivity and quality standards.

Babysitting

Local Peoria Families
Peoria, IL
01.2018 - Current
  • Cultivated trusting relationships with parents and children through consistent engagement during babysitting.
  • Collaborated with parents to align on expectations for babysitting services.
  • Resolved issues efficiently, showcasing strong problem-solving skills throughout engagements.

Kitchen Staff Member

Peoria LaGondola Spaghetti House + Leonardo's
Peoria, IL
12.2023 - 01.2025
  • Prepared diverse foods based on customer orders and supervisor instructions, adhering to approved procedures.
  • Handled phone calls promptly, recording orders according to customer requests.
  • Delivered meals to customers efficiently while maintaining a friendly demeanor as directed by kitchen management.

Concessions Worker

Louisville Slugger Sports Complex
Peoria, IL
05.2021 - 12.2023
  • Maintained high customer service standards during high-volume shifts and fast-paced operations.
  • Assembled and served meals tailored to specific guest requirements.
  • Processed cash and credit card payments, ensuring prompt return of receipts and change.
  • Monitored supply inventory and replenished items daily in preparation for upcoming events.

Education

High School Diploma -

Illinois Valley Central High School (IVC)
Chillicothe, IL
05-2024

Bachelor of Arts - Social Work

University of Illinois Urbana-Champaign
Urbana, IL

Skills

  • Effective communication
  • Adaptability and flexibility
  • Customer service and support
  • Active listening
  • Conflict resolution
  • Professional phone etiquette
  • Team collaboration
  • Guest courtesy

Affiliations

  • UIUC Women's Glee Club
  • Illinois Women's Rugby Football Club
  • Catholic Bible Studies, UIUC St. John's Catholic Newman Center
  • Cantor at St. Philomena Catholic Church, Peoria
  • IVC Fall 2023 German Exchange Student Host

Accomplishments

  • UIUC Dean's List Fall 2024
  • IVC High Honor Roll Fall and Spring 2021-2024
  • IVC Jason Matthew Brauer Scholarship
  • IVC NONTE Scholarship
  • Illinois Sterling Merit Scholar
  • IVC National Honor Society
  • IVC German National Honor Society

Timeline

Kitchen Staff Member

Peoria LaGondola Spaghetti House + Leonardo's
12.2023 - 01.2025

Cafe Worker

Arrowhead Country Club
07.2022 - Current

Concessions Worker

Louisville Slugger Sports Complex
05.2021 - 12.2023

Babysitting

Local Peoria Families
01.2018 - Current

High School Diploma -

Illinois Valley Central High School (IVC)

Bachelor of Arts - Social Work

University of Illinois Urbana-Champaign

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Grace Best