Victoria Piecek
Buffalo Grove,IL
Summary
Adaptable professional skilled in customer service and team collaboration. Proven ability to train new employees and handle emergency situations efficiently. Ready to leverage expertise in a dynamic environment to enhance operational success.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Cafe Worker
Cafe Zupas
Wheeling, IL
08.2025 - 11.2025
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Assisted in food preparation by chopping vegetables and assembling ingredients for menu items.
- Maintained cleanliness by regularly sanitizing surfaces and ensuring proper waste disposal.
- Collaborated with team members to ensure efficient order fulfillment during peak hours.
- Trained new staff on menu items and customer service protocols to enhance team efficiency.
- Supported promotional events by setting up displays and informing customers about specials.
- Provided menu recommendations based on customer preferences to enhance dining experience.
- Resolved customer issues with empathy and professionalism, fostering a welcoming atmosphere.
Lifeguard
Buffalo Grove Park District
Buffalo Grove, IL
02.2023 - 08.2025
- Executed emergency response protocols during unexpected incidents to ensure patron safety.
- Conducted regular training sessions to enhance team readiness for emergency situations.
- Administered first aid to injured patrons, ensuring prompt and effective care.
- Monitored water quality regularly, taking corrective actions to meet safety standards.
- Collaborated with team members to develop effective communication strategies during emergencies.
- Trained new lifeguards on emergency procedures and pool safety protocols.
- Enforced all safety regulations and posted rules for patrons.
Education
Adlai E Stevenson Highschool
Lincolnshire, ILSkills
- Customer service
- Team collaboration
- Emergency response
- First aid administration
- Effective communication
- Issue resolution
- Point of sale systems
- Time management
- Strong communicator
- CPR certified
- Effective problem-solver
- Patience and empathy
Languages
Polish
Native/ Bilingual
Timeline
Cafe Worker
Cafe Zupas
08.2025 - 11.2025
Lifeguard
Buffalo Grove Park District
02.2023 - 08.2025
Adlai E Stevenson Highschool