Grace Bishop
Grand Forks
Summary
Customer service worker of 6 years seeking employment at Rapids Brewing Co.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Dairy Queen Grill & Chill
Grand Forks
03.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Salesperson
Palm Beach Tanning Salon
Grand Forks
03.2023 - 06.2023
- Reset store displays for special events and seasonal merchandise changes.
- Advised customers on the latest product features and benefits.
- Listened to customer needs to identify and recommend best products and services.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Posed as models for advertising, artistic creation and display of goods.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Red River High School
Grand Forks, ND01-2021
Some College (No Degree) - Business
University of North Dakota
Grand Forks, NDSkills
- High-Pressure Performance
- Reliability
- Time management
- Conflict resolution
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- ServSafe certified
References
References available upon request.
Timeline
Salesperson
Palm Beach Tanning Salon
03.2023 - 06.2023
Manager
Dairy Queen Grill & Chill
03.2019 - Current
High School Diploma -
Red River High School
Some College (No Degree) - Business
University of North Dakota