Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Buchanan

Cincinnati,OH

Summary

Dynamic professional with exceptional customer service experience, excelling in hospitality and team collaboration. Proven ability to enhance satisfaction through effective conflict resolution and strong multitasking skills. Committed to delivering compassionate care and maintaining high-quality standards in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Waitress

Miami View Golf Club
06.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Manager

Jet's Pizza
06.2020 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained a professional, organized, and safe environment for employees and patrons.

Babysitter

Susan Kallschmidt
04.2022 - 08.2024
  • Communicated positively with children and guardians.
  • Maintained clean and organized environments to ensure the well-being of children under care.
  • Created fun and educational atmospheres by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Phlebotomist

St. Elizabeth Healthcare
11.2021 - 03.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture, arterial puncture, and capillary puncture.

Education

Bachelor of Science - Bachelor of Science: Nursing

Northern Kentucky University
Highland Heights, KY
12-2025

Bachelor of Science - Biological Sciences

Northern Kentucky University
Highland Heights, KY
05-2024

Skills

  • BLS certified
  • Certified Phlebotomy Technician, Larock Healthcare Academy
  • Vital Sign Monitoring
  • Customer service
  • Strong multitasking
  • Team collaboration
  • Professional bedside manner

Timeline

Waitress

Miami View Golf Club
06.2024 - Current

Babysitter

Susan Kallschmidt
04.2022 - 08.2024

Phlebotomist

St. Elizabeth Healthcare
11.2021 - 03.2022

Manager

Jet's Pizza
06.2020 - 03.2025

Bachelor of Science - Bachelor of Science: Nursing

Northern Kentucky University

Bachelor of Science - Biological Sciences

Northern Kentucky University

Similar Profiles

CREATE PROFILE