Grace Molnar
Maple Hill,NC
Summary
Dynamic and compassionate professional with extensive experience in customer service and healthcare, demonstrated at UNC Health Care and other esteemed organizations. Excelled in patient-focused care, significantly increasing sales and customer satisfaction. Skilled in infection control and providing emotional support, adept at creating positive environments and efficient operations. Achieved notable improvements in service delivery and sales through active listening and empathy.
Overview
5
5
years of professional experience
Work History
Waitress
Beach Shop & Grill
02.2024 - 12.2024
- Used credit card machines to cash out customers, maintained personal bank for cash paying customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers, particularly wine sales and specials.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Personal Assistant to the Owner
Health Smart Pharmacy
10.2021 - 05.2023
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Provided home care for owners mother, including activities associated with ADL's.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
Certified Nursing Assistant
UNC Health Care
07.2021 - 10.2021
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Transported patients between rooms and appointments or testing locations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Waitress
Kaze Japanese Steakhouse
06.2020 - 05.2021
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Clayton High School
Clayton, NC12-2020
Skills
- Infection control procedures
- Patient-focused care
- Companionship and emotional support
- BLS certified
Timeline
Waitress
Beach Shop & Grill
02.2024 - 12.2024
Personal Assistant to the Owner
Health Smart Pharmacy
10.2021 - 05.2023
Certified Nursing Assistant
UNC Health Care
07.2021 - 10.2021
Waitress
Kaze Japanese Steakhouse
06.2020 - 05.2021
High School Diploma -
Clayton High School
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