Grace Butler
Broken Arrow
Summary
Dynamic Lead Guest Service Associate with expertise in guest relations and complaint resolution. Proven ability to enhance guest satisfaction through personalized solutions and effective communication. Skilled in retail stock management and brand representation, ensuring well-organized environments and memorable customer experiences. Committed to excellence in service and fostering welcoming atmospheres.
Overview
1
1
year of professional experience
Work History
Guest Experience Leader
Alter'd State
02.2025 - 05.2025
- Enhanced guest satisfaction through exceptional customer service delivery.
- Created inviting shopping environments by effectively managing merchandise displays.
- Ensured a pleasant shopping experience by maintaining cleanliness on sales floor.
- Resolved guest complaints, increasing satisfaction scores and positive feedback.
- Contributed to revenue growth by upselling amenities during guest interactions.
- Trained new team members on best practices for service excellence.
Lead Guest Service Associate
Pink Creek
02.2024 - 04.2024
- Enhanced guest experiences by providing timely, accurate information and assistance.
- Resolved complaints effectively, ensuring high guest satisfaction through attentive service.
- Boosted guest satisfaction by addressing concerns with personalized solutions.
- Optimized retail presentation by maintaining a clean, organized shopping environment.
- Executed efficient retail merchandising, stocking, and maintaining cleanliness for improved shopper experience.
Education
No Degree - Fashion Marketing
Oklahoma State University
Stillwater, OK05-2029
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Brand representation
- Customer service
- Flexible schedule
- Fashion retail
- Retail stock management
Timeline
Guest Experience Leader
Alter'd State
02.2025 - 05.2025
Lead Guest Service Associate
Pink Creek
02.2024 - 04.2024
No Degree - Fashion Marketing
Oklahoma State University