Grace Calderoni
Midvale
Summary
While I often spend my time outdoors skiing, hiking, and camping. I am a dynamic professional with a versatile background, including a key managerial role at Texas Roadhouse, where I excelled in customer satisfaction and teamwork. Proven adaptability and communication skills honed across diverse roles from professional dance to sales, ensuring top-notch service and operational efficiency. I am great with multitasking, prioritizing tasks, and fostering team performance without compromising quality.
Overview
2
2
years of professional experience
Work History
FOH Key Manager
Texas Roadhouse
12.2023 - Current
- Customer service. Identifying appropriate solutions to minimize issues and quickly solve problems.
- Working closely with a management team throughout shifts. Communication and adaptability are crucial.
- Opening and closing of the store. Counting and balancing registers, walkthroughs of store quality and appearance.
- Managing daily operations of the store, ensuring smooth and efficient functioning.
- Coaching staff on strategies to enhance performance and improve customer relations.
Togo Host /Restaurant Server
Texas Roadhouse
08.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Performance Dancer
Salt II Dance Company
08.2023 - 05.2024
- Participated in daily rehearsals, focusing on technique, artistry, and chemistry with the rest of the company.
- Led dance workshops and classes for the company.
- Studied various dance techniques and styles to expand repertoire and improve versatility as a performer.
Sales Associate
Big Red Liquors
10.2022 - 06.2023
- Organized store by returning merchandise to proper areas and restocking displays.
- Collected payments and provided accurate change.
- Answered store and merchandise questions and led customers to wanted items.
Education
Bachelor of Fine Arts - Contemporary/Modern Dance
Indiana University
05-2023
Pilates Teacher Certification - Mat Pilates
Kane School
05-2022
High School Diploma -
Fairview High School
Boulder, CO05-2019
High School Diploma -
Boulder Universal High School
Boulder, CO05-2019
Skills
- Time management
- Multitasking and prioritizing
- Customer satisfaction
- Communication skills
- Adaptability
- Cash handling and reconciliation
- Store organization
- Operations management
- POS operations
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
FOH Key Manager
Texas Roadhouse
12.2023 - Current
Togo Host /Restaurant Server
Texas Roadhouse
08.2023 - 12.2023
Performance Dancer
Salt II Dance Company
08.2023 - 05.2024
Sales Associate
Big Red Liquors
10.2022 - 06.2023
Pilates Teacher Certification - Mat Pilates
Kane School
Bachelor of Fine Arts - Contemporary/Modern Dance
Indiana University
High School Diploma -
Fairview High School
High School Diploma -
Boulder Universal High School
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