Grace Calles
Conway,SC
Summary
Energetically leveraged exceptional customer service and team collaboration skills at Kalahari Resorts Poconos, enhancing guest satisfaction and operational efficiency. Mastered new hire training, significantly improving team performance and productivity. Demonstrated outstanding attention to detail and cleanliness, ensuring high-quality hospitality experiences. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Kalahari Resorts Poconos
Mount Pocono, PA
06.2021 - 01.2025
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Pizza Cook
Kalahari Resorts Poconos
Mount Pocono, PA
01.2022 - 06.2022
- Prepared multiple orders at once for speedy service.
- Responsible for rolling out pizza dough, stretching dough out to fit the screen, and topping according to guest desires.
- Assist the team with day-to-day kitchen operations such as stock rotation, ensuring product quality, and kitchen sanitation standards.
- Trained new staff members on proper techniques for making various types of pizza.
- Requested supplies and equipment orders, explaining needs to managers.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
Barista
Kays Daily Grind
Daleville, PA
08.2020 - 08.2021
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Described menu items to customers and suggested appealing products.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed cash register and processed transactions with accuracy and integrity.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Some College (No Degree) - Marine And Coastal Environmental Science
Coastal Carolina University
Conway, SCSkills
- Exceptional customer service
- Team collaboration
- Hospitality and accommodation
- New hire training
- Positive and professional
- Cleanliness
- Friendly and outgoing
- Attention to detail
Certification
- Pennsylvania Interscholastic Athletic Association Volleyball Official
Accomplishments
- Graduate North Pocono High School with a 95.607 GPA
References
References available upon request.
Timeline
Pizza Cook
Kalahari Resorts Poconos
01.2022 - 06.2022
Cashier
Kalahari Resorts Poconos
06.2021 - 01.2025
Barista
Kays Daily Grind
08.2020 - 08.2021
- Pennsylvania Interscholastic Athletic Association Volleyball Official
Some College (No Degree) - Marine And Coastal Environmental Science
Coastal Carolina University
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