Grace Campbell
Michigan State Universtiy
Hancock,MI
7
years of professional experience
Versatile Operations and Client Services Professional with a proven background in fast-paced NCAA sports management and special education support. Skilled in office administration, event logistics, and high-impact interpersonal relations. Brings a strong track record of adaptability, active listening, and conflict resolution, with a focus on delivering high-quality customer experiences and operational efficiency.
Work History
Hockey Operations Assistant
7 Years- Operations & Office Management: Managed game-day front-office operations and coordinated logistics to facilitate smooth execution for coaches, staff, and visiting personnel.
- Coordinated daily operations to enhance workflow efficiency and support departmental objectives.
- Coaching & Administrative Support: Facilitated key team and staff meetings, scheduling, and administrative workflows for NCAA coaching staff.
- Player Relations & Student-Athlete Support: Served as a primary liaison for team players, proactively addressing administrative, equipment, and personal needs to support peak performance.
- Event Coordination & Public Relations: Coordinated program events, led facility tours for prospective recruits and guests, and acted as a public-facing representative for the hockey program.
- Championship Program Success: Contributed to a high-performing athletic program that secured 3 league titles and 2 tournament championships during tenure.
Paraprofessional
2 Months- Instructional & Classroom Support: Facilitated individualized and small-group instruction under the guidance of lead special education teachers to reinforce learning objectives and core academic concepts.
- Behavioral Management & Intervention: Implemented individualized behavior intervention plans (BIPs) using positive reinforcement and de-escalation techniques to maintain a safe, inclusive, and supportive learning environment.
- Accommodations & Care: Provided continuous one-on-one and small-group support to adapt physical, instructional, and sensory environments according to each student's Individualized Education Program (IEP).
- Progress Tracking & Communication: Observed and documented daily academic, social, and behavioral progress, delivering key data to teachers, specialists, and parents to support ongoing student development.
- Safety & Recess Supervision: Monitored outdoor and indoor unstructured play areas to enforce safety guidelines, proactively de-escalate conflicts, and enforce zero-tolerance anti-bullying protocols.
- Structured Play & Student Engagement: Designed and coordinated inclusive, age-appropriate recreational games to foster social interaction, teamwork, and positive peer relationships among students with diverse abilities.
- Proactive Behavioral Intervention: Observed social dynamics during free play to identify potential behavioral triggers, intervening early to ensure a safe, supportive, and emotionally secure environment for all children.
Education
Bachelor of Arts - Health Communication
Skills
Empathy & Active Listening: Essential for building trust with clients during stressful moments (e.g.
filing claims
dealing with losses
or assessing sensitive family/financial coverage).
Conflict Resolution & De-escalation: Proven ability to manage high-pressure situations
de-escalate tensions
and solve problems calmly on the spot.
Relationship Building & Retention: Experience building long-term rapport with diverse groups (coaches
parents
players
and school staff) translates directly into client retention and referral generation.
Adaptability & High-Stress Performance: Thriving in fast-paced environments like championship sports programs shows you can handle high call volumes
ambitious sales targets
and fluid daily schedules.
Client Needs Assessment & Solution Matching: Experience identifying individual needs (from student-athletes to special needs students) and tailoring personalized support—directly applicable to analyzing client risk profiles and recommending coverage options.
Account & Administrative Management: Game-day office management
schedule coordination
and progress tracking demonstrate your ability to handle policy administration
client files
and policy renewals accurately.
Public Relations & Sales Orientation: Giving campus tours to prospective recruits and serving as a public-facing liaison translates seamlessly into prospecting
conducting sales presentations
and representing an agency.
Needs Assessment & Personal Care: Evaluating individual requirements (whether for elite student-athletes or young students with unique needs) and implementing targeted solutions.
Timeline
Paraprofessional
Williamstown Elementary School
04.2021 - 06.2021Read More
Hockey Operations Assistant
Michigan State Universtiy
08.2019 - 08.2026Read More
Michigan State University
Bachelor of Arts from Health Communication
Read More