Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Grace Carpenter

Spring Hill,Tennessee

Summary

Aspiring nursing professional, currently pursuing a degree in Nursing at Columbia State Community College. Dedicated to building a career in healthcare with a strong foundation in adaptability, teamwork, and delivering compassionate service. Committed to continuous learning and developing the skills necessary to provide quality patient care in a hospital setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Dicks Sporting Goods
Franklin, TN
08.2024 - Current
  • Assist and coach cashiers by reviewing transactions, correcting errors, and ensuring that proper procedures are followed.
  • Maintain product displays, and organize merchandise on the sales floor.
  • Authorize transaction overrides and approvals, ensuring accuracy and compliance with company policies.
  • Collaborate with team members to enhance the customer service experience.
  • Verify cashier transactions, providing guidance and support to resolve discrepancies, or complex situations.
  • Ensure cleanliness and organization of the work area throughout shifts.
  • Provide outstanding service to new and long-standing customers by attending closely to concerns, and developing solutions.

Administrative Director

Hustle Factory Sports Complex
Spring Hill, Tennessee
02.2024 - 08.2024
  • Achieved promotion to Administration Director within two years based on the effective implementation of determination and personal attributes.
  • Led a team of 3-4 employees and helped guide them to maintain office procedures and perform at the best level.
  • Utilized Adobe Creative Suite and Jotform to design promotional materials.
  • Managed scheduling for trainers and in-house teams, optimizing staff allocation.
  • Completed processing of payments for memberships, team fees, etc., ensuring accuracy and timeliness.

Office Employee

Hustle Factory Sports Complex
Spring Hill, Tennessee
01.2022 - 02.2024
  • Managed office organization and upkeep, ensuring a conductive work environment for day-to-day operations.
  • Making sure to go above and beyond to accomplish the task.
  • Coordinated bookings and schedules for soccer, baseball, and volleyball.
  • Maintained a clean facility by ensuring thorough cleaning at the start and end of each shift.
  • Assisted customers with inquiries and provided excellent service.

Education

Certificate -

Northwest Phlebotomy School
Nashville, TN
08-2025

High School Diploma -

Summit High School
Spring Hill, TN
05-2024

Some College (No Degree) - Nursing

Columbia State Community College
Columbia, TN

Skills

  • Adaptable
  • Self-motivated
  • Collaborative
  • Coachable, open to feedback
  • Positive attitude
  • Conflict resolution

Certification

  • Member of the Columbia State Student Nurse Association

References

  • Brianna Shank/ 602-670-1115
  • Kelly Knetchel/ 931-539-4518

Timeline

Customer Service Specialist

Dicks Sporting Goods
08.2024 - Current

Administrative Director

Hustle Factory Sports Complex
02.2024 - 08.2024

Office Employee

Hustle Factory Sports Complex
01.2022 - 02.2024

Certificate -

Northwest Phlebotomy School

High School Diploma -

Summit High School

Some College (No Degree) - Nursing

Columbia State Community College

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