Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autumn Crowe

Columbus,GA

Summary

Passionate social justice advocate with a strong commitment to supporting those in need. Highly organized, compassionate, and qualified, with a focus on making a positive impact in both the workplace and community. Dedicated to continuous professional development and enhancing skills to deliver effective, client-centered solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Etix
Remote
08.2023 - Current

Skilled remote call representative with experience handling inbound and outbound calls, providing customer support, resolving inquiries, and maintaining high levels of satisfaction while abiding by client policies.

Income Maintenance Caseworker

Cumberland County Department Of Social Services
Fayetteville, NC
10.2024 - 06.2025

Detail-oriented Income Maintenance Caseworker responsible for
assessing and determining eligibility for public assistance programs.
Skilled in reviewing applications, conducting interviews, and maintaining accurate records to ensure compliance with regulations and timely delivery of benefits.

SUBSTITUTE TEACHER

CUMBERLAND COUNTY SCHOOLS
Fayetteville, NC
08.2022 - 05.2023

Experienced substitute teacher responsible for maintaining classroom
management, delivering lesson plans, and ensuring a positive learning
environment in the absence of regular teachers. Adaptable and capable of assisting students with various subjects, while fostering academic engagement and addressing individual needs.

Education

Bachelor of Science - Psychology

Fayetteville State University
Fayetteville, NC
06-2024

Skills

  • Customer service
  • Customer relations
  • Call center experience
  • Empathetic
  • Strong relational skills
  • Background of working with
    diverse groups of people
  • Telephone etiquette
  • Complaint handling
  • De-escalation techniques
  • Adaptable
  • Strong problem-solving skills
    in complex, high energy
    situations
  • Organizational skills

Certification

CPR qualified

Timeline

Income Maintenance Caseworker

Cumberland County Department Of Social Services
10.2024 - 06.2025

Customer Service Specialist

Etix
08.2023 - Current

SUBSTITUTE TEACHER

CUMBERLAND COUNTY SCHOOLS
08.2022 - 05.2023

Bachelor of Science - Psychology

Fayetteville State University