Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Carson

Springhill, LA,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Teller

Cadence Bank
07.2020 - 08.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted customers with banking needs and inquiries.

Teller

Carter Federal Credit Union
07.2019 - 07.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.
  • Referred customers to other banking departments for specialized services.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Monitored and verified suspicious activity on customer accounts.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Education

No Degree - Respiratory Therapy

Bossier Parish Community College
Bossier City, LA

High School Diploma -

Springhill High School
Springhill, LA
05.1996

Skills

  • Fraud Detection
  • Cash Handling
  • Financial Advising
  • Financial Analysis
  • Drawer Balancing
  • Customer Relationship Building
  • Asset Protection
  • Exceptional Customer Service
  • Approachable
  • Friendly
  • Compliance, Banking Laws, and Regulations
  • Rapid 10-Key Data Entry
  • Strong Work Ethic
  • Excellent Time Management Skills
  • Positive

Timeline

Teller

Cadence Bank
07.2020 - 08.2023

Teller

Carter Federal Credit Union
07.2019 - 07.2020

No Degree - Respiratory Therapy

Bossier Parish Community College

High School Diploma -

Springhill High School

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Grace Carson