Grace Charlton
Lake Oswego,OR
Summary
Customer Service Professional strongly committed to enhancing client experiences through compassionate and effective communication—proven ability to engage with diverse audiences, blending empathy with professionalism to create meaningful interactions. I'm actively pursuing a career as a naturopath while leveraging extensive experience across various sectors, including equine and canine care. Eager to contribute to a dynamic team that values service excellence and continuous learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
Ovation Coffee and Tea
Lake Oswego, OR
04.2024 - Current
- Stocked customer service stations with paper products or beverage preparation items.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Memorized official and off-menu coffee and tea preparations.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collected payments and provided accurate change.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served hot or cold beverages.
Lesson Instructor
Three Beat Farms
Oregon City , Oregon
01.2023 - 12.2024
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Remained calm and patient in student interactions to support individual growth and development.
- Established positive relationships with students, parents, faculty, and staff members.
- Ensured that safety guidelines were followed at all times while teaching classes or giving private lessons.
- Created lesson plans weekly for interactive learning opportunities
- Advised participants on proper health care, nutrition, feeding and grazing of horses.
- Educated students using customized teaching methods and hands-on curriculum.
- Planned and taught individual and group lessons to riders of all ages and abilities.
Barista
Dutch Bros
West Linn, OR
05.2023 - 11.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested appealing products.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Horseback Riding Instructor
Lake Oswego Hunt Club
Lake Oswego, OR
01.2020 - 02.2024
- Paired rider with equine partner for lessons based on temperament, personality and experience.
- Established and communicated clear objectives for lessons and projects.
- Taught western riding, hunter jumper and dressage techniques based on skill level.
- Monitored student performance and offered feedback to support goal achievement.
- Scheduled riding clinics, summer camps and pony parties to boost revenue.
- Trained horses to respond to verbal commands and body language.
- Planned classes focusing on instruction, demonstration and work time.
- Instructed participants on balanced riding fundamentals essential to rider and horse safety.
- Assessed student needs in context of qualifications, limitations, abilities and interests.
Inventory Organizer
Jrene Studio
Lake Oswego, OR
06.2019 - 11.2023
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Created and managed filing systems for easy access to records and documents.
- Identified areas of improvement in existing organizational structures.
- Maintained inventory of office supplies and ordered new materials as needed.
- Greeted customers and provided assistance with store inquiries.
Education
High School Diploma -
American Academy
Lake Oswego05-2023
Skills
- Organizational systems
- Flexible schedule
- Teamwork and collaboration
- Worksite coordination
- Attention to detail
Affiliations
- horseback riding
- nannying
- hiking with my dogs
- volunteering
Certification
- First Aid Certification
- Food Handlers License
Languages
English
Professional
References
References available upon request.
Timeline
Barista
Ovation Coffee and Tea
04.2024 - Current
Barista
Dutch Bros
05.2023 - 11.2024
Lesson Instructor
Three Beat Farms
01.2023 - 12.2024
Horseback Riding Instructor
Lake Oswego Hunt Club
01.2020 - 02.2024
Inventory Organizer
Jrene Studio
06.2019 - 11.2023
High School Diploma -
American Academy
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