Grace Clark
Anderson,MO
Summary
Focused Human Resource professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
5
5
years of professional experience
Work History
Resolution Specialist 2
Walmart
02.2019 - 02.2024
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Prepared written opinions or decisions regarding cases.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
Education
High School Diploma -
John Overton High School
Nashville, TN05.2017
Skills
- Negotiation Management
- Information Collection
- Interviewing abilities
- Document Preparation
- De-Escalation Techniques
- Deductive Reasoning
- Professional ethics understanding
- Conflict resolution skills
- Cultural Awareness
- Friendly, Positive Attitude
- Remote Office Availability
- Dependable and Responsible
Accomplishments
Trained in federal ADA claims through multitude of years of dedication and learning new departments in the human resource office
Timeline
Resolution Specialist 2
Walmart
02.2019 - 02.2024
High School Diploma -
John Overton High School
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