Lakita Bynes
Augusta,GA
Summary
Dynamic professional with extensive experience at Humana Medicare, excelling in claims processing and HIPAA compliance. Proven ability to enhance customer service and streamline billing operations. Skilled in accounting and data entry, with a strong focus on accuracy and efficiency. Adept at fostering relationships and providing effective solutions in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Resolution Specialist 2
Humana Medicare
Augusta, US
08.2024 - Current
- I processed medical claims, HIPPA compliance, billing support and also insurance verification for providers and members.
- Data entry patients' information, customer service support due to high call volume.
- Process enrollments for members, provider changes, explain members benefits.
Billing and Enrollment Specialist
Humana Military Health Services
Augusta, US
01.2022 - 07.2024
- Servicing members by telephone to enroll the in the TRICARE program.
- Processing enrollments, payments, address changes or other enrollment related task.
- Educating member and providing appropriate solutions and alternatives regarding plan benefits.
Store Manager
TitleMax (TMX Finance)
Augusta, US
01.2021 - 05.2021
- I develop customer relationships to build new business, maintain store profitability. Maintain office security and conduct proper opening and closing procedures including management of vault, cash drawer, and bank deposits.
- I coach and develop Team members and assist with employee management and training.
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts. Partner with auctions, vehicle sales, and moving consignment.
Customer Service Supervisor
Shackleford Tree Service
Austell, US
01.2019 - 01.2021
- Responsible for all aspects of business including contracts, billing, change orders, permits, fees, and inspections.
- Responsible for posting and enforcing job site safety requirements, at all times.
- Coordinated with project manager to resolve any owner directed changes.
Accounting Manager
Crowne Plaza Hotel
Atlanta, US
01.2018 - 01.2019
- Analyzed monthly and quarterly financial statements and presented the reports to the General Manager.
- Performed budget forecast and consistently worked on costs reduction.
- Maintained accounting ledgers and monitored preparation of the balance sheets.
- Ensured compliance with federal and state financial laws.
- Provide leadership and accounting advice for the team members.
Assistant Manager
ADVANCE AUTO PARTS
Atlanta, US
08.2016 - 01.2018
- Training register and controller staff in superior customer service skills while maintaining highest accuracy of tallies.
- Evaluating inventory ad ensuring availability of products on shelves, and creating programs with other local stores to trade inventory when necessary to guarantee the best customer experience.
- Monitoring sales figures against forecast, analyzing and interpreting trends and capitalizing on data to maximize sales and profits.
- Preparing sales tracking reports per the requirements in a timely manner.
Accounting Manager
IHG Army Hotels
Fort Gordon, US
10.2014 - 08.2016
- Maintained payroll information for over 400 employees.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, including job title and department/division transfers.
- Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
- Determined payroll liabilities by calculating employee federal and state income, social security, unemployment, and workers compensation payments.
- Resolved payroll discrepancies by collecting and analyzing information.
Accounting Specialist
FORT GORDAN
Fort Gordon, US
02.2011 - 08.2016
- Promoted to 3 roles during my tenure with IHG:
- Supervisor - FORT GORDAN (January 2013 to October 2014)
- Front Desk Clerk - FORT GORDAN (February 2011 to January 2013)
Education
DIPLOMA -
CORNERSTONE CHRISTIAN HIGH SCHOOL
01.2008
Skills
- Bookkeeping
- Prior Authorizations
- Claims Processing
- EHR Systems
- Typing Speed 50 WPM
- Workers' compensation
- Accounting
- Microsoft Office Suite
- HIPPA Compliance
- Payroll
- Confidential Information Handling
- ERP systems
- Insurance Verification
- Accounts payable
- Data Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Resolution Specialist 2
Humana Medicare
08.2024 - Current
Billing and Enrollment Specialist
Humana Military Health Services
01.2022 - 07.2024
Store Manager
TitleMax (TMX Finance)
01.2021 - 05.2021
Customer Service Supervisor
Shackleford Tree Service
01.2019 - 01.2021
Accounting Manager
Crowne Plaza Hotel
01.2018 - 01.2019
Assistant Manager
ADVANCE AUTO PARTS
08.2016 - 01.2018
Accounting Manager
IHG Army Hotels
10.2014 - 08.2016
Accounting Specialist
FORT GORDAN
02.2011 - 08.2016
DIPLOMA -
CORNERSTONE CHRISTIAN HIGH SCHOOL