Tiffany Williams
Dallas,TX
Summary
History of consistently meeting or exceeding all performance and service objectives. Knowledgeable about monitoring accounts, conducting investigations and documenting actions. Hardworking and diligent professional well-versed in effective account documentation and data entry skills.
Overview
20
20
years of professional experience
Work History
Account Resolution Specialist Level III
Caliber Home Loans
03.2018 - 01.2023
- Documented all actions performed and interactions with customers.
- Trained new team members on scripts, company services, and collection strategies.
- Assessed individual situations and developed effective and appropriate resolutions.
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
- Completed in-depth research to investigate claims and resolve problems.
- Monitored aging accounts and reached out to customers to discuss payments.
Subrogation Specialist
Hertz Corporation
06.2003 - 03.2018
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Education
IT Professional - Information Technology
My Computer Career
Dallas, TX 12.2023
Bachelor of Science - Business Administration
University of Central Oklahoma
Edmond, OK05.2008
Skills
- Payment Plan Negotiation
- Claims Processing
- Research Abilities
- Documentation Skills
- Business Correspondence
- Payment Posting
- Issue Investigation
- New Hire Training
- Bookkeeping
- Relationship Building
- Call Center Experience
Timeline
Account Resolution Specialist Level III
Caliber Home Loans
03.2018 - 01.2023
Subrogation Specialist
Hertz Corporation
06.2003 - 03.2018
IT Professional - Information Technology
My Computer Career
Bachelor of Science - Business Administration
University of Central Oklahoma
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