Mary Moua
Saint Paul,MN
Summary
Goal-oriented and results driven professional with expertise in client relationship building and claims processing in various software like Epic and Building Bridge. Proven ability to resolve conflicts and mentor new hires, contributing to enhanced team performance working remotely. Seeking an opportunity to enhance in Health Information Tech and further my Medical Coding skillset.
Overview
5
5
years of professional experience
Work History
Senior Patient Account Resolution Specialist
Optum
05.2023 - Current
- Answer incoming calls 60-100 calls per day
- Act as a subject matter resource for representatives .
- Provide guidance and mentorship to new reps including being a part of new hire training
- Resolve conflicts with escalated callers
- Investigate claims and billing issues in order to resolve outstanding accounts
- Work with other departments as needed to resolve account issues.
- Provide input as to improving department resources.
- Work several project work queues in a timely manner to ensure claims get submitted and to resolve account issues.
Lead Patient Registration
M Health Fairview
05.2022 - 05.2023
- Assisted patient with check in and check out
- Maintain patient records and updated information as needed
- Collect payments via Health Pay 24 and Clover by processing cards or echeck payments
- Handle patient inquiries and scheduling
- Train new and current colleagues on new or changing policies
Senior RCM Representative
Hennepin Healthcare
07.2021 - 05.2022
- Arrive patients by checking them in and maintaining patient record
- Obtain Authorization and Consent for treatment and provide patient rights and HIPAA policies
- Utilize various database to verify insurance eligibility and collect copays
Patient Financial Services Representative
IC Systems
11.2020 - 07.2021
- Assist patients with making payments over the phone by taking card and check payments
- Gather patient demographics and insurance into Epic
- Answer questions on services, costs, and insurance coverages per claims
Education
Associate of Arts - Health Information Technology
Saint Paul College
Saint Paul, MN06-2028
High School Diploma -
Roosevelt High School
Minneapolis06-2015
Skills
- Claims processing
- Goal-oriented mindset
- Client relationship building
- Payment plan negotiation
- Documentation
- Documentation skills
- Call center experience (Remote)
- New hire training
- Payment plan management
- Billing practices
Languages
Hmong
Native or Bilingual
Timeline
Senior Patient Account Resolution Specialist
Optum
05.2023 - Current
Lead Patient Registration
M Health Fairview
05.2022 - 05.2023
Senior RCM Representative
Hennepin Healthcare
07.2021 - 05.2022
Patient Financial Services Representative
IC Systems
11.2020 - 07.2021
Associate of Arts - Health Information Technology
Saint Paul College
High School Diploma -
Roosevelt High School