GRACE COLLINS
Des Moines,Ia
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo
07.2024 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Maintained cash drawer accuracy through regular audits and reconciliations.
- Educated customers on banking products, enhancing service experience and satisfaction.
- Ensured compliance with banking regulations in daily operations and customer interactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Customer Service / Cashier
Menards
09.2021 - 07.2024
- Greeting guests as they enter and exit the store
- Provide excellent customer service
- Assisting in answering any questions the guest may have
- Processing cash, credit/debit, and check payments.
- Issuing refunds and exchanges
- Help resolve customer complaints or issues to maintain guest satisfaction
- Follow all store policies and procedures
- Maintaining accuracy while handling cash
- Maintaining clean and orderly workspaces
- Maintaining familiarity with store promotions and credit cards
Education
Bachelor of Arts - Psychology And Human Services
Grand View University
Des Moines, IA05-2026
Associates Of Liberal Arts -
Des Moines Area Community College
07-2025
High School Diploma - undefined
Southeast Polk High School
05.2023
Skills
- Attention to detail
- Professionalism and courtesy
- Listening and comprehension
- Relationship building
- Patience and empathy
- Problem-solving
- Time management
- Multitasking and organization
- Conflict resolution
- Confidentiality awareness
Timeline
Bank Teller
Wells Fargo
07.2024 - Current
Customer Service / Cashier
Menards
09.2021 - 07.2024
High School Diploma - undefined
Southeast Polk High School
Bachelor of Arts - Psychology And Human Services
Grand View University
Associates Of Liberal Arts -
Des Moines Area Community College
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