Grace Conners
Columbia
Summary
Reliable and upbeat employee, with success in customer service and satisfaction. Experience with using consultative techniques and attention to customer needs to promote purchases. Knowledgeable in product merchandising, payment processing, organizing, and cleaning. Dedicated and dependable self-starter with superior work ethic.
Overview
5
5
years of professional experience
Work History
Pro Shop Associate
Whitinsville Golf Club
05.2022 - Current
- Greet customers warmly and assist them with inquiries and purchases
- Provide knowledgeable recommendations about products, equipment, and services
- Handle customer complaints or issues professionally and promptly
- Process sales transactions accurately using online system
- Promote and upsell products and services, such as memberships, lessons, or events
- Maintain awareness of sales promotions and product details
- Make sure merchandise is well-organized and visually appealing
- Report discrepancies, restocking needs, or damaged goods to management
- Manage tee-time bookings, reservations, or other facility scheduling
- Maintain cleanliness and orderliness in the pro shop and surrounding areas
- Assist in organizing shop displays and promotional materials
- Maintain accurate records of sales and customer transactions
- Answer phone calls, respond to emails, and handle other clerical tasks as needed
- Support management in planning events, tournaments, or special promotions
Group Leader & Assistant
Sutton Summercare & Aftercare Program
02.2020 - 08.2022
- Ensure the safety and well-being of children in your care at all times
- Monitor group activities, transitions, and playground time to prevent accidents and ensure a safe environment
- Plan and lead age-appropriate recreational, educational, and creative activities
- Foster a positive and engaging environment for all participants
- Work closely with other staff members to coordinate schedules, activities, and resources
- Communicate effectively with parents about children's progress, behavior, and concerns
- Implement and reinforce positive discipline strategies to manage group dynamics
- Address any conflicts or behavioral issues in a constructive and supportive manner
- Maintain accurate attendance records and incident reports
- Assist with setup, cleanup, and inventory of materials
Education
Bachelor of Arts - Broadcast Journalism
University of South Carolina
Columbia, SC05-2028
Diploma -
Whitinsville Christian High School
Whitinsville, MA06.2024
Skills
- Proficient customer service skills
- Self-motivated and proactive
- Strong communication skills
- Confident
- Leadership capabilities
- Golf industry experience
Languages
Spanish
Limited Working
Timeline
Pro Shop Associate
Whitinsville Golf Club
05.2022 - Current
Group Leader & Assistant
Sutton Summercare & Aftercare Program
02.2020 - 08.2022
Bachelor of Arts - Broadcast Journalism
University of South Carolina
Diploma -
Whitinsville Christian High School
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