Grace Countie
Raleigh,NC
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Manager
Insight Global
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Identified clients needs for staffing or professional services and hosted follow-up meetings according to where they would benefit
- Coached recruiters on requirements within a requisition and guided them on where they should search
- Set goals with recruiters and required timely updates regarding their performance on the requisition, difficulties with the candidate pool, and candidate identification
- Used cold calling, emailing, and different sequencing tactics to set new meetings (150-200 touches per day)
Recruiter
Insight Global
10.2023 - 02.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Retail Sales Associate
Nordstrom
04.2023 - 09.2023
- Maintained clean sales floor and straightened and faced merchandise
- Used POS system to process sales, returns, online orders, and gift card activations
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Greeted customers and helped with product questions, selections, and purchases
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Utilized upselling techniques to promote additional products and increase sales
Student Athlete
The University of North Carolina
08.2018 - 05.2023
- Practice and train 25+ hours a week 12 months out of the year, while balancing rigorous academic schedule
- Strong time-management skills and self-discipline, attested by 100% practice attendance
- Aid coaches in recruiting by volunteering to host guests and represent the swimming and diving program
- Demonstrated determination and grit, attested by qualifying individually for the Olympic Trials and the NCAA competition each year
Camp Counselor
Carolina Swim Camp
06.2022 - 07.2022
- Promoted teamwork and collaboration through camp activities
- Encouraged growth and open communication through discussion with campers
- Taught both basic and advanced mental and physical skills to campers during practices and other camp activities
- Worked with children of varying age, interest, skill, and developmental levels
Camp Counselor
The Sensation Nation
07.2018 - 08.2018
- Worked with young children and adolescents who live with disability
- Lead children through recreational/gymnastic skills as a form of recreational therapy
Education
Bachelor of Arts - Psychology
The University of North Carolina
05.2023
Skills
- Communication Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Time management
- Strategic planning
- Relationship building
Awards
- 5x NCAA Qualifier, 2018-2023
- 22x All-American, 2018-2023
- 3x ACC Championship Medalist, 2018-2023
- 2x Olympic Trials Qualifier
- 2016
- 2021
- 2021 Olympic Trials Semi-finalist, 2021
- 6x School Record Holder
- 400-Yard Freestyle Relay
- 400-Yard Medley Relay
- 200-Yard Freestyle Relay
- 200-Yard Medley Relay
- 100-Yard Backstroke
- 50-Yard Freestyle
- The Richard E. Jamerson Memorial Award - Most Valuable Swimmer for Women, 04/2023
- The Richard E. Jamerson Memorial Award - Most Outstanding Performance for Women, 04/2023
- The Richard E. Jamerson Memorial Award - Most Valuable Swimmer for Women, 04/2022
- The Richard E. Jamerson Memorial Award - Most Outstanding Performance for Women, 04/2022
- The Richard E. Jamerson Memorial Award - Most Valuable Swimmer for Women, 04/2021
- The Richard E. Jamerson Memorial Award - Most Outstanding Performance for Women, 04/2021
- The Richard E. Jamerson Memorial Award - Most Outstanding Performance for Women, 06/2020
Timeline
Account Manager
Insight Global
03.2024 - Current
Recruiter
Insight Global
10.2023 - 02.2024
Retail Sales Associate
Nordstrom
04.2023 - 09.2023
Camp Counselor
Carolina Swim Camp
06.2022 - 07.2022
Student Athlete
The University of North Carolina
08.2018 - 05.2023
Camp Counselor
The Sensation Nation
07.2018 - 08.2018
Bachelor of Arts - Psychology
The University of North Carolina
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