Summary
Overview
Work History
Education
Skills
ABOUT ME
Timeline
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Grace Crow

Grace Crow

New Orleans,LA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

4
4
years of professional experience

Work History

Sales Associate

Bath & Body Works
Elmwood, LA
01.2021 - 12.2021
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Handled customer complaints in a professional manner.
  • Collected payments and provided accurate change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.

Guest Experience Associate

St.louis aquarium
St.Louis, MO
05.2023 - 08.2023
  • Resolved customer complaints and inquiries in an efficient manner.

  • Assisted with training new associates on proper guest service techniques.
  • Utilized problem solving skills when resolving conflicts between guests or employees.
  • Maintained cleanliness of sales floor by vacuuming carpets, sweeping, dusting shelves and counters, organizing displays.
  • Collaborated with other team members to maintain high levels of customer satisfaction.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Receptionist

Great Clips
St Louis, MO
12.2023 - 12.2024
  • Greeted and directed visitors to appropriate personnel and answered many calls.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted customers, answered general questions, and directed them to appropriate locations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Checked in guests and upheld store cleanliness by sweeping hair and managing trash disposal.

Education

High School Diploma -

Crossroads College Preparatory
St Louis, MO
05-2021

Bachelor of Science - Criminal Justice And Forensic Science

Loyola University, New Orleans
New Orleans, LA
03-2025

Skills

  • Reception desk management
  • Professional and polished presentation
  • Organization skills
  • Front desk operations
  • Appointment scheduling
  • Data inputting
  • Multitasking and prioritization
  • Mail handling
  • Mail distribution
  • Customer/Client relations

ABOUT ME

Hi, I'm 21 and from St.Louis, MO. I'm a senior living in Harahan with a car. Throughout high school, I volunteered with different groups to help my community. I now work jobs on and off throughout the year, focusing on completing my degree. I'm easygoing, reliable, and often available. 

Timeline

Receptionist

Great Clips
12.2023 - 12.2024

Guest Experience Associate

St.louis aquarium
05.2023 - 08.2023

Sales Associate

Bath & Body Works
01.2021 - 12.2021

High School Diploma -

Crossroads College Preparatory

Bachelor of Science - Criminal Justice And Forensic Science

Loyola University, New Orleans

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Grace Crow