Grace Cruz
Burbank,IL
Summary
I’ve worked as a certified restaurant manager at JIAO by Qing Xiang Yuan Dumplings, where I led a team, improved customer service, and kept everything running smoothly, including inventory. At La Michoacana Azteca, I focused on building great relationships with customers, improving my communication skills, and paying attention to the little details that make a big difference. I’m great at working with people, staying organized, and creating a positive environment for everyone.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
JIAO by Qing Xiang Yuan Dumplings
07.2021 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within set timeframes.
- Maintained a professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes, maintaining communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
Staff Member
La Michoacana Azteca
05.2022 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded fast and effectively to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service.
Education
Associate of Arts - Business Management
Richard J. Daley College
7500 S Pulaski Rd, Chicago, IL 60652 05-2026
High School Diploma -
Muchin College Prep
1 N State St Ste 7, Chicago, IL 6060206-2023
Skills
- Certified Restaurant Manager
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Excellent communication
- Organizational skills
Certification
- Food Manager Certification, Illinois Restaurant Association, 2023 November
Languages
Spanish
Native or Bilingual
Timeline
Staff Member
La Michoacana Azteca
05.2022 - 06.2022
Manager
JIAO by Qing Xiang Yuan Dumplings
07.2021 - 11.2024
- Food Manager Certification, Illinois Restaurant Association, 2023 November
Associate of Arts - Business Management
Richard J. Daley College
High School Diploma -
Muchin College Prep
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