Grace Debono
Auburn Hills,MI
Summary
Dedicated professional with strong customer service skills and effective multitasking abilities. Known for creating welcoming environments and fostering positive guest experiences.
Overview
9
9
years of professional experience
Work History
Oakland University Group Dynamics Class Leadership
01.2026 - 04.2026
- At the request of the professor, I shared my learning and studying strategies with fellow students.
- At the professor's request, I shared my learning and study strategies with fellow students.
Hostess
5th Tavern
11.2019 - 03.2020
- Collaborated with servers to ensure timely service and guest satisfaction.
- Handled guest inquiries and resolved issues to foster positive experiences.
- Monitored dining area for cleanliness and restocked supplies as needed.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Hostess
Yardhouse
08.2019 - 10.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Provided menu information to guests, enhancing their dining experience.
- Assisted in coordinating dining room setup and maintaining cleanliness standards.
- Answered customer questions about hours, seating, and menu information.
Sales Associate
Pacsun
07.2017 - 12.2017
- Assisted customers in product selection and provided exceptional service during peak hours.
- Maintained sales floor organization by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Conducted inventory checks to ensure stock levels met customer demand and store requirements.
- Engaged with customers to understand their needs, fostering positive relationships and encouraging repeat business.
Education
Bachelor of Arts - Psychology
Oakland University
Rochester, MI08.2026
Skills
- 14 years of lived experience with Type 1 Diabetes
- Adaptation to evolving diabetes technology
- Customer service expertise
- Interactive communication skills
- Detail-oriented
- Patience and Empathy
- Phone etiquette
- Effective multitasking
- Reservation management
- Guest environment management
Timeline
Oakland University Group Dynamics Class Leadership
01.2026 - 04.2026
Hostess
5th Tavern
11.2019 - 03.2020
Hostess
Yardhouse
08.2019 - 10.2019
Sales Associate
Pacsun
07.2017 - 12.2017
Bachelor of Arts - Psychology
Oakland University