Grace Disolokele
Lancaster,SC
Overview
5
5
years of professional experience
Work History
Campus Life Facilities Agent
Southminster
12.2019 - Current
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
Customer Service Agent
Chico's FAS
04.2019 - 11.2019
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Agent
GN Corporation
12.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Certicate - Computer And Information Sciences
Central Piedmont Community College
Charlotte, NC12.2022
High School Diploma -
Kabambare School
Kinshasa07.2015
Timeline
Campus Life Facilities Agent
Southminster
12.2019 - Current
Customer Service Agent
Chico's FAS
04.2019 - 11.2019
Customer Service Agent
GN Corporation
12.2018 - 05.2019
Certicate - Computer And Information Sciences
Central Piedmont Community College
High School Diploma -
Kabambare School