Audrey Dortch
Mobile,Alabama
Summary
Strategic higher education operations professional with expertise in budget oversight and event management. Implemented cost-saving strategies and operational improvements through effective collaboration and system enhancements. Experienced in managing business operations, training staff, and monitoring procedures, with strong skills in inventory control, loss prevention, and vendor negotiation.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant Director, Operations and Administrative Support – Residence Life, Campus Culture & Student Life
Spring Hill College
Mobile, Alabama
08.2025 - Current
- Oversee all aspects of housing operations, including housing selection, assignments, accommodations, room changes, and residential processes for campus housing.
- Manage budgets and financial processes for Residence Life, Student Involvement, and Culture & Community departments, ensuring fiscal responsibility.
- Monitor departmental expenditures, reconcile accounts, and maintain financial records.
- Administer Adirondack Solutions housing management software, ensuring accurate data management and operational efficiency.
- Review daily housing reports and maintain large data sets with strong attention to detail and minimal errors.
- Configure and manage student housing workflows and systems coordination processes.
- Coordinate early arrival requests and oversee residential Move-In Day check-in operations.
- Collaborate with Conference and Event Services to coordinate housing logistics for conferences, camps, and community events.
- Liaise between Residence Life and campus partners, ensuring operational consistency and effective collaboration.
- Train and supervise resident assistants and student workers.
- Process purchase requisitions and coordinate purchase order workflows for operational purchasing.
- Provide high-level administrative support with sound judgment, professionalism, and confidentiality.
Events Coordinator – Commencement, College Ceremonies & Academic Events
Spring Hill College
Mobile, Alabama
06.2023 - 10.2025
- Directed planning and execution of Commencement, Honors Convocation, Baccalaureate Mass, Nurse Pinning, White Coat Ceremonies, and induction events, ensuring seamless operations.
- Coordinated commencement scheduling, speaker itineraries, logistics, and event timelines.
- Managed large-scale events ranging from 400–3,000 attendees while ensuring excellence in event execution.
- Led project team in producing successful institutional academic ceremonies and university events.
- Coordinated efforts of faculty, staff, volunteers, student workers, vendors, and event support teams to ensure event success.
- Managed event budgets, forecasting, reconciliation, vendor negotiations, and operational expenditures.
- Achieved a 42% reduction in vendor contract costs through strategic negotiations.
- Collaborated with executive leadership, government officials, trustees, keynote speakers, Marketing, Facilities, Public Safety, Athletics, Alumni Affairs, and campus stakeholders to align event objectives and logistics.
- Developed strategic event improvement initiatives, post-event evaluations, and operational growth plans.
- Developed commencement FAQ resources and coordinated digital and print communications.
- Oversaw web content, marketing materials, and communications for assigned programs and events.
Assistant to the Provost – Academic Affairs
Spring Hill College
Mobile, Alabama
11.2021 - 06.2023
- Implemented the first electronic signature contract process for approximately 200+ faculty contracts annually.
- Managed allocations for staffing, equipment purchases, and authorized expenditures.
- Supported division offices in budget management and monitored expenditures to ensure fiscal responsibility.
- Monitored account balances and verified month-end general ledger reports for academic division offices.
- Acted as liaison among faculty, students, and campus departments to support academic operations.
- Collaborated with Human Resources, Finance, faculty, staff, and executive leadership on administrative projects.
- Managed project schedules and facilitated transformation meetings to streamline operational workflows.
- Coordinated academic ceremonies and special projects, enhancing institutional engagement and community participation.
Executive Administrative Assistant III – Provost/Vice President for Academic Affairs
Spring Hill College
Mobile, Alabama
08.2021 - 01.2022
- Provided executive-level administrative support to the Provost, Vice President for Academic Affairs, and Associate Academic Vice President.
- Coordinated meetings, travel arrangements, and conferences while managing executive scheduling to optimize time management for leadership.
- Prepared agendas, distributed support materials, and coordinated meeting logistics.
- Initiated purchase orders, check requests, and financial documentation according to institutional policies.
- Monitored budgets and tracked faculty travel expenditures and professional dues to ensure compliance with institutional policies.
- Managed organizational charts, invoices, reports, and departmental communications.
- Supervised student office support staff across two academic divisions, enhancing support for faculty and administrative operations.
- Maintained confidentiality while managing high-priority operational matters.
Division Administrative Assistant – Social Sciences
Spring Hill College
Mobile, Alabama
01.2016 - 11.2021
- Managed office administration, purchasing, budgeting, scheduling, and daily operations for the Social Sciences Division.
- Maintained divisional budgets and generated detailed operational and financial reports to support informed decision-making.
- Coordinated travel, meetings, events, and catering services, ensuring seamless faculty support and effective communication.
- Developed and implemented administrative processes that enhanced office efficiency and streamlined workflow management.
- Processed vendor payments, expense reports, purchasing transactions, and university credit card reconciliations.
- Maintained physical and digital records, reports, and project materials.
- Managed language placement testing and language database web management systems.
- Collaborated with Academic Advising, International Programs, and OneStop services on student support initiatives.
Administrative Assistant / Office Manager
Marietta City Schools
Marietta, Georgia
07.2003 - 07.2014
- Coordinated school-wide communications, newsletters, calendars, scheduling, and travel arrangements to ensure smooth operations and timely dissemination of information.
- Managed instructional budgets, purchase orders, financial reports, and banking reconciliations.
- Created Excel reports, graphs, and financial tracking systems for state and federal expenditures.
- Managed VoIP communication systems and streamlined office operational procedures for improved connectivity and efficiency.
- Developed automated templates reducing correspondence generation time by 75%.
- Designed reports supporting school management activities including attendance, inventory, purchasing, and databases.
- Maintained detailed operational records to ensure accurate tracking and compliance.
- Resolved operational issues, contributing to enhanced workplace efficiency and minimizing disruptions.
- Reported directly to the principal while supporting two assistant principals, faculty, staff, students, parents, and vendors.
Senior Buyer
Coca-Cola Enterprises
Atlanta, Georgia
08.2000 - 03.2002
- Directed commodity council negotiations and supplier management activities.
- Negotiated national pricing agreements and procurement contracts. Ensuring competitive rates for marketing and operational equipment.
- Managed purchasing operations and procurement workflows, streamlining shipping reports for improved accuracy and timely delivery.
- Developed cost savings management reports and vendor expectation agreements.
- Maintained supply availability and monitored compliance with EPA guidelines.
Administrative Assistant – Accounting
Coca-Cola Enterprises
Atlanta, Georgia
04.1997 - 08.2000
- Executed journal entries, invoices, accounting documentation, and financial reconciliations to maintain accurate financial records.
- Managed accounts payable, payroll support, coding of accounts, and bookkeeping responsibilities.
- Collaborated with Treasury and Tax Departments on accounting operations.
- Facilitated international inter-company billing activities for European divisions, ensuring timely and accurate processing.
Administrative Assistant – Credit Investigator
Coca-Cola Enterprises
Atlanta, Georgia
09.1995 - 04.1997
- Investigated credit files, providing recommendations that supported timely approval decisions.
- Investigated disputes, ensuring effective communication between accounting and treasury departments.
- Collaborated with banks, credit institutions, and accounting departments to streamline account management.
- Established credit accounts and managed billing cycles.
Verification Analyst
Equifax Information Services
Atlanta, Georgia
01.1991 - 01.1995
Credit Investigator
General Electric
Alpharetta, Georgia
01.1991 - 08.1991
Customer Services Sales Associate
Sprint Telecommunications, Inc.
Atlanta, Georgia
1991 - 1991
Credit Investigator
Rhodes Corporate Credit
Doraville, Georgia
01.1989 - 01.1991
Contract Administrator
NYNEX, Inc.
Atlanta, Georgia
01.1989 - 01.1990
Education
Master of Business Administration (MBA) - Organizational Leadership
Spring Hill College
Mobile, Alabama05-2024
Master of Arts - Organizational Leadership
National-Louis University
Atlanta, GeorgiaBachelor of Business Administration (BS) - Marketing
Southern University A&M College
Baton Rouge, LouisianaSkills
- Residence Life Operations
- Student Affairs Administration
- Higher Education Operations
- Academic operations
- Housing administration
- Financial Planning
- Program Development
- Project Coordination
- ERP & Workflow Systems
- Jenzabar J1
- Adirondack Solutions
- Data reporting
- Process Improvement
- Strategic Communication
- Collaborative teamwork
- Contract Management
- Microsoft Office Suite
- Student Engagement Support
- Office productivity tools
Affiliations
- North American Association of Commencement Officers (NAACO), Member
- Mobile Area Black Chamber of Commerce (MABCC), Member
- Friends of the Library, Prichard, AL, Board Member
Technology And Systems
- Jenzabar J1
- Adirondack Solutions Housing Software
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Project
- Lotus Notes
- HP DesignJet Poster Maker
- Housing Management Systems
- ERP Workflow Systems
- Financial Reporting Systems
- VoIP Systems Administration
- Website Content Management
Professional Development
- PMI-CP / Project Management Certification (NCCER), Bishop State Community College, 10/24, 06/25
- The 7 Habits of Highly Effective People
- The Leader in Me
- Vision Day Leadership Training
- The 8th Habit Leadership Training
Certification
- PMI-CP / Project Management Certification (NCCER), June 2025
Timeline
Assistant Director, Operations and Administrative Support – Residence Life, Campus Culture & Student Life
Spring Hill College
08.2025 - Current
Events Coordinator – Commencement, College Ceremonies & Academic Events
Spring Hill College
06.2023 - 10.2025
Assistant to the Provost – Academic Affairs
Spring Hill College
11.2021 - 06.2023
Executive Administrative Assistant III – Provost/Vice President for Academic Affairs
Spring Hill College
08.2021 - 01.2022
Division Administrative Assistant – Social Sciences
Spring Hill College
01.2016 - 11.2021
Administrative Assistant / Office Manager
Marietta City Schools
07.2003 - 07.2014
Senior Buyer
Coca-Cola Enterprises
08.2000 - 03.2002
Administrative Assistant – Accounting
Coca-Cola Enterprises
04.1997 - 08.2000
Administrative Assistant – Credit Investigator
Coca-Cola Enterprises
09.1995 - 04.1997
Credit Investigator
General Electric
01.1991 - 08.1991
Verification Analyst
Equifax Information Services
01.1991 - 01.1995
Credit Investigator
Rhodes Corporate Credit
01.1989 - 01.1991
Contract Administrator
NYNEX, Inc.
01.1989 - 01.1990
Customer Services Sales Associate
Sprint Telecommunications, Inc.
1991 - 1991
Master of Business Administration (MBA) - Organizational Leadership
Spring Hill College
Master of Arts - Organizational Leadership
National-Louis University
Bachelor of Business Administration (BS) - Marketing
Southern University A&M College