GRACE DOTSON
Dubach,LA
Summary
Reliable Manager with a high level of ownership and initiative. Exceptional work ethic and dedication to exceeding company expectations. Skilled in building productive working relationships. Successfully manages goals and team development in fast-paced, deadline-driven environments. Thrives in team-oriented settings.
Offering strong communication skills and keen ability to learn new tasks quickly. Brings understanding of customer service principles and proficiency with office software. Ready to use and develop administrative and interpersonal skills in Dental Receptionist role.
Overview
2
2
years of professional experience
Work History
Dental Receptionist
Dr. Don Brothertons Office
02.2025 - Current
- Managed patient scheduling and appointment confirmations.
- Processed patient intake forms and insurance information for accurate record-keeping.
- Communicated effectively with dental staff to coordinate patient care and treatment plans.
- Worked with patients to verify insurance coverage and eligibility.
- Processed dental insurance claims efficiently, ensuring accuracy in billing procedures.
- Filled insurance claim appeals and corrections for rejected insurance claims
Manager
Hot Rods Bbq
08.2023 - Current
- Mentored staff to boost overall efficiency and productivity
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Ruston High School
Ruston, LA05.2024
Skills
- Workforce Management
- Employee Training
- Team Leadership
- Customer Service
- Payment Collection
- Cash Handling
- Customer Assistance
- POS Systems
- Dental terminology
- Appointment scheduling
- Punctual and reliable
- Patterson Eagle Soft
- VynnTrails
- Strong organization
- Claims processing
Timeline
Dental Receptionist
Dr. Don Brothertons Office
02.2025 - Current
Manager
Hot Rods Bbq
08.2023 - Current
High School Diploma -
Ruston High School