Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Grace Earley

Union City,PA

Summary

Energetic new Insurance Producer offering outstanding skills in customer service and workplace efficiency. Dedicated to improving lives and security through insurance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
01.2024 - Current
  • Prepared, completed, and stocked inventory for 500+ orders each shift, in a timely manner
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Barista/Cashier

The Buzz of UC Cafe
06.2023 - 01.2024
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Aided in training new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Operations Specialist / C-Store Advisor

Delta Sonic
03.2022 - 06.2023
  • Withstood various weather conditions year round to provide the best service for guests
  • Assessed guests' mailing & detailing needs, providing them with the package/service best suited to their needs

Guest Advocate

Target
10.2020 - 07.2022
  • Operated registers & handheld store devices: entering checks, rebate checks, as well as refunds with Guest Services
  • Handled guest questions in person and via the phone, offering guidance, explaining deals and beneficial policy
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Utilized the cash office, accounting for and preparing money for 20+ registers in an opening and closing capacity
  • Participated in ongoing training sessions to stay updated on company policies, products, and services.


Education

High School Diploma -

Fort Leboeuf Senior High School
Waterford, PA
06.2020

Skills

  • Customer Engagement
  • Cash Drawer Operations
  • Learning Agility
  • Adaptability and Flexibility

Certification

  • Resident Producer Individual License: Lines of Authority in Life and Fixed Annuities & Accident and Health
  • Manager ServSafe Certification

References

*Available upon request*

Timeline

Crew Member

McDonald's
01.2024 - Current

Barista/Cashier

The Buzz of UC Cafe
06.2023 - 01.2024

Operations Specialist / C-Store Advisor

Delta Sonic
03.2022 - 06.2023

Guest Advocate

Target
10.2020 - 07.2022

High School Diploma -

Fort Leboeuf Senior High School

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Grace Earley