Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Elkins

Michigan City,IN

Summary

Overview

7
7
years of professional experience

Work History

Collector/Engineer

NICTD
10.2020 - Current
  • Assisted passengers with inquiries and directions, contributing to a positive travel experience.
  • Maneuvered trains to transport passengers between stations.
  • Successfully navigated rail networks using detailed maps, GPS technology, and keen observation skills while operating trains in various weather conditions.
  • Worked with conductors and assistants to drive train safely.
  • Interpreted train orders, signals or railroad rules and regulations that governed train operation.
  • Monitored gauges or meters that measured speed, amperage or air pressure in brake lines or main reservoirs.

Assistant Store Manager

Dollar Tree
04.2020 - 10.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Store Manager

Sears Holdings Corp.
10.2019 - 05.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Operations Supervisor

Sears Holdings Corp.
01.2019 - 10.2019
  • Web orders and merchandise pick up execution and metrics
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Supervisor

Sears Holdings Corp.
04.2017 - 01.2019
  • Collaborated with cross-functional teams to develop innovative marketing campaigns that drove foot traffic and increased brand awareness in the local community.
  • Enhanced staff productivity by creating efficient work schedules that maximized coverage during peak periods without sacrificing quality of service.
  • Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
  • Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
  • Planned and directed staff training and performance evaluations.
  • Increased customer satisfaction, addressing concerns promptly and professionally.

Education

Master of Arts - Public Advocacy And Activism

National University of Ireland
Galway, Ireland
11.2014

Bachelor of Arts - Public Relations&Strategic Communication; History

Purdue University
West Lafayette, IN
06.2013

Skills

Timeline

Collector/Engineer

NICTD
10.2020 - Current

Assistant Store Manager

Dollar Tree
04.2020 - 10.2020

Assistant Store Manager

Sears Holdings Corp.
10.2019 - 05.2020

Operations Supervisor

Sears Holdings Corp.
01.2019 - 10.2019

Supervisor

Sears Holdings Corp.
04.2017 - 01.2019

Master of Arts - Public Advocacy And Activism

National University of Ireland

Bachelor of Arts - Public Relations&Strategic Communication; History

Purdue University
Grace Elkins