Assisted passengers with inquiries and directions, contributing to a positive travel experience.
Maneuvered trains to transport passengers between stations.
Successfully navigated rail networks using detailed maps, GPS technology, and keen observation skills while operating trains in various weather conditions.
Worked with conductors and assistants to drive train safely.
Interpreted train orders, signals or railroad rules and regulations that governed train operation.
Monitored gauges or meters that measured speed, amperage or air pressure in brake lines or main reservoirs.
Assistant Store Manager
Dollar Tree
04.2020 - 10.2020
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Store Manager
Sears Holdings Corp.
10.2019 - 05.2020
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Operations Supervisor
Sears Holdings Corp.
01.2019 - 10.2019
Web orders and merchandise pick up execution and metrics
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Supervisor
Sears Holdings Corp.
04.2017 - 01.2019
Collaborated with cross-functional teams to develop innovative marketing campaigns that drove foot traffic and increased brand awareness in the local community.
Enhanced staff productivity by creating efficient work schedules that maximized coverage during peak periods without sacrificing quality of service.
Facilitated open communication among team members, promoting collaboration on projects or initiatives aimed at improving overall store performance.
Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.
Planned and directed staff training and performance evaluations.
Increased customer satisfaction, addressing concerns promptly and professionally.
Education
Master of Arts - Public Advocacy And Activism
National University of Ireland
Galway, Ireland
11.2014
Bachelor of Arts - Public Relations&Strategic Communication; History
Purdue University
West Lafayette, IN
06.2013
Skills
Timeline
Collector/Engineer
NICTD
10.2020 - Current
Assistant Store Manager
Dollar Tree
04.2020 - 10.2020
Assistant Store Manager
Sears Holdings Corp.
10.2019 - 05.2020
Operations Supervisor
Sears Holdings Corp.
01.2019 - 10.2019
Supervisor
Sears Holdings Corp.
04.2017 - 01.2019
Master of Arts - Public Advocacy And Activism
National University of Ireland
Bachelor of Arts - Public Relations&Strategic Communication; History