Grace F. Cabral
Hayward,CA
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
27
27
years of professional experience
Work History
Customer Care Rep.
Crown Lift Trucks
Hayward, USA
04.2023 - Current
- Assisted customers with inquiries and support, updated them on technical status to enhance customer satisfaction.
- Managed third-party billing across multiple portals for Bill Full Maintenance Agreement Account, ensuring accurate processing.
- Coordinated technician timecards, weekly payroll schedules, and routes for over 30 technicians across hundred-mile radius using GPS fleet management systems.
Customer Service Specialist
STG Logistics
San Leandro, USA
02.2021 - 04.2023
- Handled inbound calls to relay information on customer shipments, including LFD, customs release, and D/O shipper release ETA
- Managed import and export processes using Cargo Manager System to ensure timely shipment handling
- Processed truck drivers for pick-ups and deliveries, completing BOLs efficiently
Shipping Specialist
Otto Frei
Oakland, USA
02.2000 - 02.2021
- Identified optimal shipping methods and rates for diverse items, enhancing cost-effectiveness
- Collaborated with carrier representatives to arrange shipments and resolve issues, ensuring timely delivery
- Generated clear and accurate bills of lading and paperwork to facilitate smooth shipping processes
- Apply mathematical abilities to calculate figures for the most effective shipment of package and material
Education
High School Diploma -
Hayward High School
Hayward, CA06-1994
Skills
- Client support and advocacy
- Attention to detail
- Logistics and shipping operations
- Relationship management with customers
- Accurate billing and third-party invoicing
- Processing shipments
- Fleet management using GPS
- Order fulfillment
- Multitasking with phone communication
Timeline
Customer Care Rep.
Crown Lift Trucks
04.2023 - Current
Customer Service Specialist
STG Logistics
02.2021 - 04.2023
Shipping Specialist
Otto Frei
02.2000 - 02.2021
High School Diploma -
Hayward High School