Summary
Overview
Work History
Education
Skills
Timeline
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GRACE Fernandez

Onalaska,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

The Home Depot Inc
Onalaska, WI
06.2023 - Current
  • Provided leadership support for a team of 30+ sales associates by setting goals and providing guidance when needed.
  • Monitored sales performance and identified areas needing improvement.
  • Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Managed day-to-day logistics operations, monitoring incoming/outbound deliveries and overseeing personnel tasks.

Customer Experience Manager

The Home Depot Inc
Anchorage, AK
08.2022 - 06.2023
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Merchandising Department Supervisor

The Home Depot Inc
Anchorage, AK
01.2022 - 08.2022
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Sales Associate

The Home Depot Inc
Anchorage, AK
05.2021 - 01.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Equipment Maintenance Assistant

Alpine Equipment LLC
Anchorage, AK
01.2020 - 08.2020
  • Read and interpreted equipment manuals and work orders to perform required maintenance and service.
  • Ordered parts, supplies and equipment from suppliers or obtained needed items from storage rooms.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Maintained or repaired specialized equipment or machinery.

Education

High School Diploma -

South Anchorage High School
Anchorage, AK

Skills

  • Verbal and Written Communication
  • Problem-Solving
  • De-escalation Techniques
  • Team-Oriented and Cooperative
  • Inventory Management
  • Promotional planning

Timeline

Assistant Store Manager

The Home Depot Inc
06.2023 - Current

Customer Experience Manager

The Home Depot Inc
08.2022 - 06.2023

Merchandising Department Supervisor

The Home Depot Inc
01.2022 - 08.2022

Sales Associate

The Home Depot Inc
05.2021 - 01.2022

Equipment Maintenance Assistant

Alpine Equipment LLC
01.2020 - 08.2020

High School Diploma -

South Anchorage High School

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GRACE Fernandez