Grace Flowers Cox
Lansing,IL
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
11
11
years of professional experience
Work History
Branch Manager
Citibank, NA
Calumet City, IL
06.2013 - Current
- Engaged employees in business processes with positive motivational techniques to encourage integrated sales and client retention.
- Regularly evaluated employee performance through appraisals and feedback sessions to facilitate continuous development of skills and knowledge.
- Developed strong communication and organizational skills through working with Staff and colleagues.
- Collaborate with segment partners for a wholistic approach to client household wealth and retention.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Comply with regulatory guidelines and established internal controls and policies to ensure the team remains abreast of weekly updates.
- Improved customer satisfaction ratings by enhancing service quality, taking ownership and prioritizing client satisfaction.
- Used key performance indicators to continuously monitor branch performance and implementing corrective action, as needed, to ensure objectives were met or exceeded.
- Reduced employee turnover by fostering a positive work environment, encouraging team engagement with daily huddles, and sharing best practices.
- Increased day-to-day production by developing strategic plans for sales, service, and operations; ensuring timely execution and consistently exceed expectations.
- Directly supports Area director with special projects and additional job duties such as IL South sales team, Universal Bankers workshops, IL CSD BM Council.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Acquired talented individuals with top-level strengths, improving branch and organizational competency and skill set.
- Used critical thinking to problem solve, considering various solutions, and finding the most effective resolution in the clients best interest.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
BBA - Business
Kennedy King College
Chicago, ILSkills
*10 Years of relevant Branch Manager experience
* Over 25 years experience in Banking industry
*Excellent verbal and written communication, organizational and
follow-up skills
*Financial Risk and control management
*Excellent time management skills
* Sales, Service and Operational effective processes
*Relationship building and retention management
Timeline
Branch Manager
Citibank, NA
06.2013 - Current
BBA - Business
Kennedy King College