Grace Fonville
Portland ,OR
Summary
Dynamic Learning and Development Specialist at Lam Research with a proven track record in audience engagement and storytelling. Expert in CRM management and consultative selling, driving revenue growth and creating inclusive educational materials. Recognized for adaptability and collaboration across diverse teams, enhancing brand visibility and engagement in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Learning and Development Specialist
Lam Research
05.2025 - Current
- Supported cross-functional content strategy for internal learning initiatives, enhancing audience engagement and storytelling.
- Contributed to design and delivery of GL&D newsletter communications, emphasizing brand tone and visual alignment.
- Developed training materials and internal resources, translating complex information into accessible formats.
Account Executive
FedEx
09.2023 - 12.2024
- Achieved top 10% ranking in product knowledge during intensive sales training program completion.
- Engaged and retained over 150 active accounts, realizing average growth of 18% annually.
- Identified and secured over $2.5M in new business opportunities through strategic call cycles.
- Developed customized value propositions using consultative selling techniques, increasing client close rate to 32%.
- Enhanced pipeline efficiency by 25% and reduced sales cycle length by 15 days through effective CRM utilization.
Account Representative
FedEx
02.2023 - 09.2023
- Achieved successful completion of sales training activities within designated timeframes.
- Engaged with customers and prospects to strengthen current business relationships.
- Employed effective call cycle strategies to identify new business opportunities.
- Closed and activated new business consistently, contributing to revenue growth within sales territory.
- Maximized communication effectiveness by leveraging technology for researching aligned accounts.
Account Representative
State Farm
06.2020 - 06.2022
- Generated leads and scheduled appointments based on customer needs.
- Identified customer requirements to effectively market products and services.
- Delivered prompt and accurate customer service to ensure client satisfaction.
- Exhibited strong work ethic and commitment to achieving daily goals.
Education
Bachelor of Arts - Communications
Vanguard University of Southern California
Costa Mesa, CASkills
- B2B and B2C sales strategy
- CRM management (Salesforce, HubSpot)
- Lead generation and prospecting
- Consultative selling
- Contract negotiation and closing
- Revenue growth and territory management
- Communication and presentation skills
- Pipeline development and forecasting
Accomplishments
Freshman of the Year- Volleyball
Timeline
Learning and Development Specialist
Lam Research
05.2025 - Current
Account Executive
FedEx
09.2023 - 12.2024
Account Representative
FedEx
02.2023 - 09.2023
Account Representative
State Farm
06.2020 - 06.2022
Bachelor of Arts - Communications
Vanguard University of Southern California