Grace Freeland

Cashier, Orders, Drive Thru, Dish Washer

Smoothie King Moss Bluff

09.2023 - 04.2024

Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries both in store and at drive thru.
Streamlined the checkout process for faster service and improved customer experience in store and in drive thru.
Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Collaborated with team members to ensure smooth operations during peak hours.
Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed in store and at drive thru.
Kept store and drive thru drawer balanced by accurately processing cash, credit and debit payments.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions both in store and at drive thru.
Improved customer satisfaction by efficiently managing drive-thru operations and timely order delivery.
Kept kitchen, serving and drive thru counters, and dining areas cleaned and sanitized.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Completed smoothies and smoothie bowls for customers.
Filled out daily shift log to record amount of food prepared, used and left over
Washed, dried, and sanitized equipment, utensils, and dishes