Grace Fuhrman

• Coordinate daily operations for a team of 7–10 employees while managing workflow, priorities, and team communication.
• Maintain high brand standards while delivering customer experiences aligned with company reputation and service expectations.
• Track operational performance and customer feedback to identify service trends and improve overall experience.
• Collaborate with management to implement strategies that improved customer satisfaction scores by 15%.
• Resolve customer concerns while protecting brand reputation and maintaining positive customer relationships.
• Organize team communication and operational planning to ensure efficient shift execution.

• Delivered high-quality customer experiences while representing the Starbucks brand in a fast-paced environment.
• Maintained attention to detail while managing high-volume orders and multiple priorities simultaneously.
• Assisted in training and onboarding new employees to support team development and operational consistency.
• Supported operational organization and inventory management to maintain service efficiency.

• Collaborated with a large team to maintain efficient operations during high-volume service periods.
• Assisted with training new employees and supporting team coordination.
• Maintained strong attention to detail when managing customer orders and service delivery.