Grace Gadsby
Jenkintown,PA
Summary
Versatile and results-driven professional with a proven track record at R.E. Morrison Contracting, Inc., excelling in office management and customer service. Demonstrated ability to enhance operational efficiency and client satisfaction through expert office administration and relationship building. Skilled in QuickBooks and adept at fostering team leadership, I significantly contributed to informed decision-making and streamlined financial processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager - Book Keeper
R.E. Morrison Contracting, Inc.
2021.02 - 2024.02
- Maintained and processed invoices, deposits, and money logs using Quickbooks Desktop.
- Managed accounts payable and receivable activities, maintaining vendor relationships.
- Handled payroll processing for employees, ensuring timely payment.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Continuously searched for new vendors and maintained accurate records in QuickBooks Desktop.
- As the first Book Keeper - Office Manager, I self-taught and designed a customized system to optimize company operations.
- Reconciled and corrected issues with financial records.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Talent Acquisition Coordinator
J&J Staffing - Various Jobs
2018.08 - 2020.03
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
- Set up interviews in 25 different locations throughout the United States as part of a team of three.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Established a proactive approach in identifying top talent through strategic partnerships with colleges.
- Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
- Led the initial hiring team for 25+ new locations across the nation, responsible for launching a new department in a newly established company.
Server
Harvest Seasonal Grill and Wine Bar
2014.04 - 2018.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Education
Nursing - Registered Nurse
Delaware Community College
Media, PA01.2020
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Billing
- Excellent multi-tasking ability
- Relationship Building
- Team Leadership
- Resourceful and Forward - Thinking
Certification
- Completed Training in Mental Health and Substance Use Disorder. Malvern Institute, PA, October, 2016
Timeline
Office Manager - Book Keeper
R.E. Morrison Contracting, Inc.
2021.02 - 2024.02
Talent Acquisition Coordinator
J&J Staffing - Various Jobs
2018.08 - 2020.03
Server
Harvest Seasonal Grill and Wine Bar
2014.04 - 2018.07
Nursing - Registered Nurse
Delaware Community College
- Completed Training in Mental Health and Substance Use Disorder. Malvern Institute, PA, October, 2016
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